Work experience

• Lead Product Manager

  MakeMyTrip, Bengaluru

  2025.03-Current

  (a year)

  Mar’25-Current ▪ Led cabs product charter with growth, conversion, fulfilment reliability and user experience(NPS/CSAT) as key KRAs ▪ Built a LLM based GenAI chatbot + human agent assistance for complex cab trip i>neraries & support queries ▪ Increased cab cross-sell aNach rate by 40% through personalized interven>ons in the flight booker’s user journey ▪ Launched Rentals & Int’l Airport Cabs, genera>ng ₹2.6 Cr in annual revenue & modifica>on reducing 10% cancellaTon YoY
• Product Manager

  boAt Lifestyle, Gurugram

  2023.04-2025.03

  (2 years)

  Apr’23-Mar’25 Appreciated with Star Sailor award(Among Top 2 performers-team of 30)|Worked directly with CBO & CIO on strategic projects Launched first-in-market WhatsApp In-App Payments for boAt Conversa>onal Commerce at Meta Global Event, Mumbai ▪ Led & mentored a team of 6 spanning merchandiser, developers, analyst & UI/UX to launch features on the D2C website ▪ Launched product personalizaTon and silicon covers as D2C exclusive, afaining a monthly run rate of 10k+ orders ▪ Fostered tech integra>on for new sales channels (ONDC, Snapmint, Meesho, Indiamart) unlocking ~5% revenue upli[ ▪ Launched internaTonal website for Brazil, Mexico & Dubai | Ideated & scaled gii cards & boAt wallet feature at D2C ▪ Improved daily ac>ve users by 24% & customer reten>on from 16 to 8 months with Loyalty Rewards & revamped assets ▪ Revitalized WhatsApp chatbot journeys- C-commerce, support, CTWA, broadcasts, retarge>ng, upsell & cross sell ▪ Set up par>al-payments, bin based,pincode based offers reducing COD share% from 56.20% to 28.30% within 6 months ▪ Developed automated reports to track price-match, inventory & GM alerts, employee discount portal & daily sales
• Product Owner

  ABinBev

  2021.05-2023.04

  (2 years)

  May’21-Apr’23 Accelerated promo>on from Principal Analyst to Product Owner (6 months ahead-100+ campus cohort) Two->me Excellence in AcTon award winner for driving key digital transforma>on projects at ABinBev Annual Brew Event Led a 15-member team- increasing Command Center Tower's engagement score from 92% to 96% (Team Strength-270+) ▪ Achieved a 17% reduc>on in duplica>on, op>mized PowerBI PRO licenses with PowerBI Poroolio Visibility Dashboard ▪ Implemented a one-stop forkli[ management system across 4 zones reducing fuel(23%) & maintenance expenses(13%) ▪ Developed product obsolescence dashboards to track & reallocate stock, fleet demands & automate truck rostering ▪ Streamlined OTC key drivers'(overdues, receivables, bad debts) by automa>ng 30+ reports (10+ hours/week saved) INTERNSHIPS