Work experience

• Strategies and Solutions Manager

  Enterprise - Manufacturing

  2023.08-Current

  (2 years)
• Assistant Manager of Global Carrier Sales

  China Mobile International, APAC

  2023.01-2023.07

  (7 months)

  • Developed strong working relationships with staff, fostering a positive work environment. • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks. • Collaborated with the management team to develop strategic plans for business growth and improvement. • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles. • Developed strategy to increase sales and drive profits. • Helped with planning schedules and delegating assignments to meet coverage and service demands. • Successfully managed budgets and allocated resources to maximize productivity and profitability. Camp 2023 – Hanoi Vietnam.
• Head/Lead of North Region

  TIME Dotcom, Malaysia

  2014.09-2022.12

  (8 years)

  • Self-motivated, with a strong sense of personal responsibility. • Excellent communication skills, both verbal and written. • Proven ability to learn quickly and adapt to new situations. • Skilled at working independently and collaboratively in a team environment. • Proved successful working within tight deadlines and a fast-paced environment. • Streamlined sales processes, resulting in enhanced efficiency and increased productivity. • Developed strong client relationships for improved customer satisfaction and repeat business. • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards. • Assisted sales team members in developing customer relationships and building customer loyalty. • Identified and communicated customer needs to supply chain capacity and quality teams. • Monitored daily sales performance and provided feedback to each team member. • Coordinated with other departments to provide smooth execution of sales initiatives. WORLD CONGRESS ON INNOVATION & TECHNOLOGY SPICE CONVENTION CENTRE, Introduce and Promoting TIME Fiber and Digital Transformation 3C to the industrials. WORLD CONGRESS ON INNOVATION & TECHNOLOGY SPICE CONVENTION CENTRE. Photos session and gift given to State Gov Penang. (Left Pikom Deputy Chairman Mr Ong Chin Seong, IBM Country Manager Ms Catherine Lian, Pikom Chairman Dr Sean, Chief Minister Penang YB Chow, Invest Penang Dato Loo, Datuk Bandar Penang)
• Enterprise Account Manager

  Celcom Axiata Berhad, Malaysia

  2012.08-2014.08

  (2 years)

  • Generated new contacts through networking and cold calling. • Built and cultivated healthy pipeline of customers interested in partnering with company. • Worked with service and project management departments to provide total support to clients. • Conducted thorough market analysis to identify trends and stay ahead of competitors in offering innovative solutions to clients. • Expanded market share through targeted prospecting and strategic relationship building with key decisionmakers. • Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability. • Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives. • Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service. • Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns. • Achieved sales goals and service targets by cultivating and securing new customer relationships. • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. • Communicated product quality and market comparisons by creating sales presentations. • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Customer Care Consultant

  Maxis Berhad

  2008.01-2012.07

  (5 years)

  Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions. • Analyzed feedback from customers to identify trends and make necessary improvements within the department. • Liaised with other departments to facilitate timely resolutions of customer concerns or requests. • Participated in regular training sessions to enhance understanding of new products or services offered by the company. • Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills. • Exceeded performance targets consistently while maintaining exceptional levels of customer service quality. • Kept up to date on industry trends and developments, enabling informed guidance for customers seeking assistance or advice. • Responded to customer needs through competent customer service and prompt problem-solving. • Implemented and developed customer service training processes. • Delivered prompt service to prioritize customer needs. • Maintained up-to-date knowledge of product and service changes.