Customer Support SpecialistProvided on a daily average between 15 to 25 technical and product support cases for any product or warranty issues. Created and maintained daily up to 20 to 25 + new contacts and repair cases in NetSuite and Zendesk Customer support inquiries range across phone, email, and live chat on a daily average of 25 to 60+

Resolved an average of 30 to 40+ daily customer complaints by identifying problems and taking appropriate corrective action to increase the department’s efficiency. Organized service workflow to meet the influx of customers, thereby streamlining workflow issues by 5%. Answered up to 35 to 45+ daily customer/ Restaurant inquiries about online delivery service and account set-ups.

Ensured accuracy in order processing, verification, and items delivered. Identifying any discrepancies within orders to prevent delays, fraud, or loss with a 10% success rate. Recognized by management for outstanding performance, work ethic, and service for decreasing cancellations by 5%.Received an average of 75% customer and merchant recognition for order processing accuracy, and follow-through preventing loss or delays.

Participated in ongoing merchandise processing. Assisted in keeping the store clean and organized. Assisted customers in the fitting rooms. Answered phone calls. Worked on interior displays and merchandise displays,

Ensured all merchandise was accurately ticketed, accounted for and processed. Unpacked, sorted and stocked newly arrived merchandise. Fulfilled customer orders from store inventory . Operated and iPhone device to verify online merchandise order availability, acquiring from designated store and shipping to customer within 24 hours. Provided follow-up to verify deliver and ensure customer satisfaction.

Sorted parcels,flat mail and packages from bulk shipments and distributed to mail carriers by zip codes and district for daily delivery.Scanned and bundled mail for proper protocols maintaining accuracy to reduce delays based on sorting errors.

HOMELAND SECURITY SCREENER:Provide frontline security and protection of air travelers, airports and airlines.Responsible for identifying dangerous objects in baggage, cargo and on passengers. Carry out duties in a professional and courteous manner. Perform wanding, pat downs, private screening operation of x-ray machines,baggage screening and ticket review as needed.

LEAD OPERATION REPRESENTATIVE:Assist Manager with day-to-day functions, responsibilities include: Assigningwork to associates. Monitoring work flow and productivity. Conducting staffmeetings as needed. Calculating and maintaining time sheets. Coaching and Development.