Work experience

• System Administrator

  SB IT Group

  2024.09-Current

  (a year)

  Set up and deployed Unifi networking equipment, including routers, switches, and access points, ensuring smooth network connectivity across the organization. Regularly monitored server performance, fixing issues and maintaining uptime to avoid disruptions in service. Managed user permissions and access to systems, ensuring sensitive data was protected and accessible only to authorized personnel. Worked closely with clients to troubleshoot hardware issues, providing remote assistance to resolve technical problems. Assisted with email system setup and troubleshooting, including configuring Microsoft Outlook and Exchange accounts.
• IT Specialist (Contract)

  Cottage Hospital

  2024.06-2024.09

  (4 months)

  Diagnosed and resolved technical issues with computer systems, printers, medical devices, and software applications. Responded to helpdesk tickets and calls, helping hospital staff solve hardware and software problems efficiently. Provided remote support to various departments, ensuring minimal disruption to hospital operations during critical times.
• Technical Support Specialist

  CIO Solutions

  2022.06-2024.06

  (2 years)

  Installed and configured computer systems and network connections for clients, ensuring everything worked smoothly and securely. Delivered customer support through phone, email, and web, resolving technical inquiries and issues in a timely manner. Worked with customers to identify issues and provided clear explanations and solutions to restore functionality.

Educational experience

• Santa Barbara City College

  Networking Engineering Coursework

  2022.01-2023.01

  (a year)

Certificates