Andrew
Greater Phoenix AreaNationality United States
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Work experience
Senior Enrollment Representative
University of Phoenix2011.07-Current(14 years)Conducted appointments with potential students to assist them in identifying their education and career goals and advise them on the options available to them with the university.Guided students through the application, credit transfer, and financial aid process while taking time to answer questions and proactively address concerns they have along the way.Used critical thinking and creative problem solving to resolve student issues.Maintained constant communication with colleagues in academic and finance departments to ensure each student had a positive learning experience.Coached students, once enrolled, through their first few months of class, alerting them to useful resources and helping them maintain their motivation along the way.Accomplished this by maintaining consistent contact with clients by phone and email.Maintained a database of thousands of potential applicants, keeping it organized and up-to-date.Often asked to take a leading role in initiatives to promote team cohesiveness and motivation among fellow advisors.Expected to stay abreast of regulatory changes and maintain behavior consistent with legal and ethical guidelines.Learned to proactively identify potential obstacles and quickly resolve them to prevent them from negatively impacting clients.Humanities Reference Assistant
BYU Harold B. Lee Library2008.08-2011.05(3 years)Assisted students with developing research and reference negotiation skills.Required an ability to provide customer-oriented service, interact with a variety of individuals, regularly learn new skills, be self-motivated, and to multi-task. Repeatedly recognized by supervisors for my helpful demeanor and rapport with library patrons.Developed an extensive knowledge of online research databases and print sources.Organized library cataloging systems.Created original instructional materials and presentations for students and fellow faculty to enhance their understanding of library materials.Worked 20 hrs/wk while maintaining a full-time college schedule.Line Cook
Pita Jungle2008.05-2008.07(3 months)Took daily inventory of available supplies and prepared each kitchen station for the day ahead.Completed all grill orders and plated and distributed orders to waiters quickly and efficiently.Worked with a team of cooks to prepare dishes in a timely and coordinated manner to ensure every table’s order arrived fresh and in unison.Food Service Worker
BYU Dining Services2008.01-2008.04(4 months)Took orders and prepared food for bowling alley patrons.Took responsibility for end-of-day cleanup of the kitchen and eating areas.Kept inventory of supplies and basic accounting of daily profits.Required trustworthiness and an ability to work unassisted and unsupervised.Worked 20 hrs/wk while maintaining a full-time college schedule.Sales Associate
Mervyns2007.11-2007.12(2 months)Assisted customers with questions about merchandise and store policies and locating requested items.Interacted with hundreds of people daily while always maintaining a professional and courteous demeanor.Restocked the sales floor and ensured the store’s appearance remained organized and welcoming.Conducted daily inventories and basic bookkeeping and cashier functions.Hired as a seasonal worker but was invited to come on full-time, however university commitments out-of-state prevented this.Graphic Designer
Rival Sports, LLC2006.08-2007.09(a year)Designed original apparel for sports teams, local restaurants, and other groups.Gained proficiency in a number of computer design programs like Adobe Illustrator and Photoshop.Held consultations with clients to better understand their needs and ensure the final product would meet their demands.Organized work schedules to ensure projects would meet required deadlines.Assisted production crew with final screen print work and apparel customization.Customer Service Representative
Blockbuster, Inc2002.10-2004.06(2 years)Tasked with creating a positive experience for each customer by maintaining a professional appearance, greeting everyone, and politely answering each question. Resolved customer concerns and escalated situations in a professional and empathetic manner.Learned to work under pressure in one of the company’s highest grossing locations.Proactively engaged customers in conversation about products and current promotions.Ensured store appearance remained clean and in compliance with ongoing marketing programs.Processed transactions while utilizing the computerized point of sale system and maintaining member accounts in a computer database.Worked 30-40 hrs/wk while maintaining a full-time college schedule.
Educational experience
Defense Language Institute Foreign Language Center
3.91 modern standard arabicUniversity of Phoenix
master of public administration (mpa)Brigham Young University
Middle East Studies/Arabic b.a.Mesa Community College
Political Science associates of artsHighland High School
high school diploma
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