1 year 5 months - Support customers with software and hardware support in real time. - Create new ownership opportunities to customers.

• Assist and direct customers, depending on their situation. • Help customers with setup, data transfers, and troubleshooting of devices. • Give great customer service, and ensure customers are satisfied with outcomes. • From May 2024- July 2024, I supported the Apple Business team by curating business leads and converting sales accounts. • Assist business customers by giving guidance and advice on Apple technology.

1 year 7 months - Connecting the growing program to various universities, organizations, and law enforcement agencies nationwide. - Updating and reviewing class courses for the Criminal Justice program. - Scheduling and attending meetings with faculty, students, and law enforcement professionals. - Preparing and maintaining financial records and reports including balance sheets, income statements, and invoices.