•Orchestrated a 16-member field sales engineering team spanning the Americas, incorporating both direct employees and independent sales rep firms.•Revolutionized training initiatives, delivering 50 sessions per quarter to enhance product knowledge and customer satisfaction.•Engineered comprehensive quarterly business reports, facilitating informed decision-making and strategic planning at the executive level.•Directed the team responsible for maximizing participation and brand representation at InfoComm, a premier AV manufacturing trade show event.•Collaborated with global management to establish enhanced standards and workflows, promoting operational efficiency and consistency across regions.•Partnered with the sales team to secure major clients such as Microsoft, Ford, Uber, and Riot Games, amplifying company revenue and market presence.•Engineered hiring efforts for field sales engineers, cultivating a high-performing team to drive business growth and client satisfaction.•Controlled budgeting, approved expenses, and orchestrated team-building events, optimizing resource allocation and team cohesion.•Managed yearly merit salary increases, bi-yearly reviews, and implemented recognition programs to boost employee morale and performance.•Championed cross-functional collaboration with other managers, optimizing company success, and fostering a culture of collaboration.•Piloted the team in new product beta testing, ensuring product quality and market readiness, propelling company innovation and competitiveness.•Spearheaded seamless collaboration with sales and technical support teams to address client needs promptly and effectively, ensuring unparalleled customer satisfaction and retention.•Cultivated and nurtured relationships with clients across the nation through exceptional service and strategic networking, resulting in strong client trust and reliance on my technical expertise for advice and guidance.

•Lead pre-sales technical and design support for Biamps Pro-AV solutions.•Educated and collaborated with education, military, consultants, and AV integrators on design creation and in-person demonstrations of the performance of Biamp products.•Cultivated strong relationships with client decision-makers and technical staff, serving as their dedicated pre-sales design and support resource.•Delivered compelling technical presentations to consultants, key end-users, MEP firms, and architects, demonstrating the value of Biamps technology.•Developed and implemented the Biamp Microsoft standard and programming for the Enterprise account globally, ensuring consistent and high-quality solutions.•Acted as the interim manager in the absence of the Field Sales Engineer Manager, effectively leading and supporting the team during a temporary absence.•Mentored and trained two Field Sales Engineers, imparting comprehensive product knowledge, sales strategies, and technical expertise.•Served as a trusted and dependable resource within the FSE team, consistently sought after for expert advice and guidance.•Achieved the highest number of attendees for webinars and in-person trainings, demonstrating exceptional ability to engage and educate audiences effectively.•Recognized as Biamps Field Sales Engineer of the Year in 2022, showcasing outstanding performance, dedication, and contributions.•Collaborated with regional sales managers, key account managers, consultant liaisons, and enterprise account managers to provide system designs, quotes, and technical sales support.•Conducted classes on acoustics, networking, programming, and system commissioning to enhance customer knowledge.•Boosted product visibility and engagement by creating engaging YouTube videos, establishing a compelling online presence for new Biamp products.•Regularly work with customer experience between pre and post-sales support to provide extraordinary support for clients.

• Designed, programmed, and implemented control and DSP systems for over 50 clients, including GE Advance Manufacturing, Auburn University, Scana Headquarters, Southern First Bank, and Wofford University, resulting in increased efficiency and improved system functionality.• Led technical training presentations and provided onsite support to employees at all levels, from company executives to direct users, ensuring smooth system operation and customer satisfaction.• Oversaw engineers to check system blueprint design accuracy, ensuring the correct installation and operation of all components.• Designed custom touch panel layouts to client specifications, providing a user-friendly interface and personalized experience for each client.• Directed installers to troubleshoot and repair existing systems, quickly resolving technical issues to minimize downtime.• Configured switches for audiovisual networks on location, ensuring seamless integration of all components.• Integrated room functionalities and tuned AV systems, resulting in optimal system performance and user experience.• Worked remotely 20% or more per week, demonstrating strong time-management and communication skills.

•Designed stage layout configurations in AutoCad •Directed live sound team in setting up performance spaces•Managed schedules and logistics for rehearsals and concerts •Coordinated contracts and travel for visiting guest artists

•Assisted with sessions, including recordings of Harry Shearer’s La Show•Recorded, edited, and mixed music for artists’ albums and radio segments•Set up recording session equipment, and troubleshot to fix broken equipment•Loaded gear for clients in and out of the recording studio

•Coordinated designs with engineers, clients, and architectural divisions to for quality assuranceWrote analysis reports after conducting field, STC, IIC, OITC, and environmental testing •Commissioned multimedia systems for schools and Universities•Designed audiovisual systems for clients including The Peabody Hotel, Churchill Downs, MGM Grand Casino Las Vegas and the Burj in Dubai

•Installed audio and video systems in theaters, schools, and conference rooms•Tested, equalized, and programmed systems for functionality•Analyzed and interpreted construction documents, and directed install team

•Conducted recording sessions with ISDN line.•Head engineer for recording sessions including This American Life and Sound Opinions. •Edited and produced segments for broadcast including the show Hello Beautiful.•Set-up microphones, sound shields, and other audio gear for concerts in Millennium park.

•Managed gear, set-ups, repairs, and schedules of studios and acoustic facilities.•Designed, constructed and installed sound systems.•Responsible for troubleshooting and repairing all audio systems. •Installed and operated large format analog and digital consoles.

•Engineered live performances of The Temptations, Wings, and Frankie Avalon.•Performed rigging, operating and breakdown of stage and sound equipment for live events.