(2 years 3 months) • Provide on call support for Venus suite of 10+ systems during operational hours of technical support nationwide. • Coordinate with global interdepartmental service/clinical teams and distributers to service and maintain systems in NA, APAC, and EMEA regions. • Earn certification as Field Service Trainer for ARTAS hair restoration robot engineers • Advise clinic staff and doctors with troubleshooting issues in ARTAS robotic hair restoration and Neograft systems through the Technical Support Hotline • Compose detailed service bulletins and technical briefs as reference for service personnel • Collaborate with R&D engineering teams to address complex issues and develop solutions to enhance system reliability • Manage Salesforce and Priority ERP software integrations resulting in less than 10% of open cases remaining open for over 3 months • Support Manufacturing team with assembly and final testing of ARTAS iXi systems ensuring high-quality production standards.

• Provide excellent field and customer service to Venus Concept customers in the United States and Canada • Diagnosed and resolved technical issues on-site, minimizing disruption to client operations and developing customer relationships • Documented service activities and generated reports on the repair, maintenance, and upgrades for client records and internal documentation • Service & repair of robotic hair restoration, IPL aesthetic, & laser aesthetic procedural devices • Support Manufacturing team with assembly and final testing of ARTAS iXi systems • Manufacture power distribution units and vacuum pumps for ARTAS iXi Systems in accordance to MPI requirements • Maintained working knowledge of continuously developing system service processes to provide the most current quality of service

• Assisted in management of ADVENT nationwide clinical trial in the of Boston Scientific • Directly responsible for device accountability of the FARAPULSE ADVENT clinical trial • Forward correspondence with trial sites for device accountability monitoring visits • Investigate and locate medical devices not accounted for in the clinical trial • Coordinate with field clinical engineers in RMA procedures • Reception of RMA trial device in accordance with internal SOP and quality standards • Supported documentation maintenance for device accountability • Cooperated with Quality team in packaging FARAWAVE, FARASTAR, & FARADRIVE for trial use.

• Repair and maintain vital medical equipment throughout the hospital • Coordinate with clinical staff on major systems development projects • Regularly perform preventative maintenance in accordance with established schedule • Troubleshoot nonfunctional systems to repair them as needed • Liaise with major biomedical corporations to purchase/repair equpiments • Uphold the hospital standards set by Joint Commission • Inspect medical devices for adherence to quality standards set by regulatory bodies • Correspond with all departments in the hospital to streamline workflows

• Manage and maintain equipment inventory at both facilities of Stanford Health Care • Pick up and deliver critical medical equipment and patient belongings between units • Support nursing staff with equipment necessary to care for patients • Troubleshoot basic issues from problematic medical equipment • Consult nursing staff and patients upon equipment discharge • Transport time-sensitive blood draws and specimen to clinical lab • Trained as a staff dispatcher on the EPIC system