Generating significant revenue and savings for Fortune 500 companies through digital customer experiences for the past 15 years.. I am a people manager with over 20 years of experience in customer service and technical support. Early on, I was on a technical career path, but have since found my passion is really about helping and empowering others. The eldest of 6 children, I have a natural tendency to take on leadership roles. I am, admittedly, a customer service fanatic who likes to watch episodes of ‘Hotel Impossible’ and ‘Kitchen Nightmares’ in my spare time. Someday, I look forward to owning a successful business, and I carry that entrepreneurial risk-taking spirit with me always. I spent 4 years building out Dell's social engagement program and an award winning social media customer service team, known as @DellCares. I believe social media and online communities are platforms where brands and consumers can connect, engage and build trusting relationships. I have seen the value of social media engagement first-hand and would love to help other organizations form their social media customer service model. I led a small team of social media superheroes at Dell who help millions of customers every year through a combination of reactive and proactive engagements. I also represented the Global Social Media Outreach Services team at Dell as a member of their SMaC (Social Media and Engagement) leadership. Prior to Dell, I worked for a U.S. Department of Labor contractor as a customer support manager, managed the implementation of a national wide area network and launched Job Corps’ first public web site.