Work experience

• Technical Support Engineer (German Speaker)

  Fortinet

  2023.11-Current

  (2 years)

  Investigate and resolve complex technical issues by analyzing logs, patterns, and software behavior — mirroring the diagnostic approach used in pre-sales proof-of-concept and solution validation. Troubleshoot deployment, configuration, and connectivity issues across diverse platforms (Windows,macOS,mobile), demonstrating adaptability to varied customer environments. Translate customer symptoms into actionable technical solutions; communicate clearly with stakeholders to gather requirements and propose the right resolution — directly analogous to identifying customer pain points in a pre-sales cycle. Maintain detailed case documentation and knowledge base articles, supporting transparency and traceability throughout the customer engagement lifecycle. Stay current on product changes and cybersecurity trends, supporting informed solution recommendations.
• IT Service Desk Analyst (German Speaker)

  DHL IT Services

  2022.03-2023.10

  (2 years)

  Served as the primary technical liaison between German-speaking end users and higher-level infrastructure teams — experience directly transferable to bridging sales and solutions engineering in a pre-sales role. Coordinated with infrastructure teams to address network, server, OS, and DB issues; planned and scheduled system maintenance, demonstrating project coordination skills applicable to solution implementation handoffs. Managed multi-channel customer engagements (calls, chats, emails, ticketing), honing presentation and interpersonal skills critical for technical demonstrations and proposals. Developed strong documentation practices for customer complaints and requests, ensuring accurate records throughout the engagement lifecycle.
• bachelor thesis - hardware engineering

  IMKO Micromodultechnik GmbH

  2021.06-2021.11

  (6 months)

  Redesigned a sensor testing bench using modular architecture — directly applicable to understanding automation hardware (ASRS, AGVs, collaborative robots) and scoping technical solutions for customers. Designed modular PCBs using Autodesk EAGLE; selected and procured electrical components; assembled and soldered the final boards — hands-on automation hardware experience relevant to solution proposals. Delivered a fully functional, documented engineering solution end-to-end, demonstrating ownership throughout the technical project lifecycle.
• Engineering Internship

  IMKO Micromodultechnik GmbH

  2020.11-2021.04

  (6 months)

  Performed simulation of newly designed TDR moisture sensors using Ansys HFSS — experience with machine vision and sensor technology directly relevant to JD requirements. Developed Python libraries and automation scripts for test bench data collection and analysis — demonstrates Python programming proficiency sought in the role. Analyzed sensor performance data to determine optimal designs, building the analytical mindset needed to evaluate and propose tailored technical solutions.

Educational experience

• technical university of applied sciences wurzburg-schweinfurt, germany

  Mechatronics, Robotics & Automation Engineering

  2017.09-2021.06

  (4 years)

Languages