92% Strong customer service background with relevant experience in the Bay Area, meeting all criteria. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate has multiple roles as a Customer Service Representative and Associate, which typically involve handling inquiries through various channels, indicating experience in multichannel support. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. Candidate's roles in customer service likely involved assisting with orders and returns, which is common in these positions, but specific evidence is not provided. 3, Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Candidate has over 2 years of experience in customer service roles across various companies, including Walgreens and Walmart, which are in the consumer goods industry. 4, Education: High school diploma or equivalent. Candidate has a high school diploma from Vallejo High School, meeting the educational requirement. 5, Located in San Francisco Bay Area Candidate is located in San Francisco, California, which is within the Bay Area.