-------------------------EMEA IT Operations. Among others: *IT Asset Procurement & Purchasing Management, included Rental. *IT infrastructure audit & Improvement *Incidents Management & Reports. *IT Asset 3R Plan [recycling/re-use/reduce] and Best Practices. *Azure AD adoption, Implementation and Administration *Office 365 Stack adoption, implementation and Administration *Zoom Stack adoption, implementation and Administration *Box content management Stack adoption, implementation and Administration *SaaS Apps Management

Member of the Global Customer Services Team. Responsible for the ownership and 2nd line resolution of Service Requests for French, English and Spanish-speaking customers using Engineered storage (Pillar Axiom & Flash Storage) in SAN/NAS/Cloud environments, alongside complex technologies and virtualized environments.-Technical Team Leader of the EMEA Team with members based in 4 countries (UK, France, Germany and Spain). Attend weekly-based GTL (Global Team Leaders) meetings and work with EMEA Team Manager to implement changes.-Acting as mentor for new starters in new regions (APAC/EMEA) and helped them apart from technical knowledge also with my outstanding analytical troubleshooting- and customer care skills. -Acting as Storage Program Manager, assisting Implementation teams, Partners and Storage administrators during deployment, implementation, optimization, migration, consolidation and important changes in the infrastructure, without service interruption for top companies in EMEA and worldwide. -Pro-actively liaise with customers to maximize their usage of the Storage solution and making sure incidents are anticipated /avoided.-Acting as Training Program Manager, assisting Administrators and Partners with Technical tips, Best practices & Documentation empowering their knowledge of Storage features; as well as Knowledge Program Manager, creating/Editing/Reviewing/Publishing knowledge articles.-Point of contact for storage Performance /optimization and critical issues troubleshooting. -Liaise with Sustaining, Engineering, Product management for Bugs/RFEs/RFI/CFD/RCA and escalated SRs if needed.-Acting TAM for post-sales relationship and Key customers issues follow up and Satisfaction.

Member of the Global Customer Services Team. Provided technical support to French, English and Spanish-speaking customers in SAN/NAS environment in accordance with SLA.Developed deep knowledge in SPARC Systems, X86 based Systems, Tape Storage Systems, SAN Switches and MidRange Disk Storage Systems hardware, as well as UNIX (Solaris).Developed further my outstanding analytical troubleshooting (SUN SGR)- and customer care skills.

Member of the EMEA Service Desk Team. Provided technical support to French, English and Spanish-speaking employees in EMEA in accordance with SLA, on large range of Enterprise Solutions:e-Commerce web applications, MS active directory, MS groove, MS office, MS sharepoint, SAP SD, SAP MM, SAP-FI, Lotus domino notes, MS Exchange, Design devices and software (Wacom, Adobe, Quark, etc... Provided technical support on production Systems and Solutions for manufacturing, R&D, E-commerce platform, etc... distributed into several cities and countries (France, Spain, US) and their innovative wireless network for manufacturing, Logistic and distribution, included incidents on daily Job/Batch distribution across factories. Acted as mentor for the Welcome Team and L1 starters and helped them apart from technical knowledge also with my outstanding analytical troubleshooting- and customer care skillsStand-in Team-Leader.Developed deep knowledge on Windows 2000 series server, VNC, CITRIX, Remote desktop, etc...Successfully transitioned during 1 month (May 2008) ServiceDesk activities from Capgemini Spain to Capgemini Strasbourg (France) and successfully trained new ServiceDesk members (15) included new Knowledge Manager and new Incident Manager with minimum impact for employees and partners.

Member of the European Service Desk Team. Provided technical support to French, English and Spanish-speaking customers on large range of Hardware and SoftwareProvided pre-sale advice making sure Hardware and software aligned with customer needs and requests.Educate and setup new hardware and software, while resolving incidents effectively and inquiries or complaints in timely manner.Developed deep knowledge on Desktop/Laptop architecture and Information technology devices, components and solutions: Computer hardware, software and peripherals: laptops, desktops , Iphone, servers, monitors, cables, network systems, printers, scanners, etc...