· Served as the primary point of contact for internal teams and stakeholders, ensuring seamless communication and timely issue resolution. · Developed and executed project plans in collaboration with Subject Matter Experts, assigning clear task ownership and efficient workflows, resulting in 100% on-time project completion. · Proactively identified and addressed potential roadblocks, improving efficiency by 10% and enhancing stakeholder satisfaction. · Provided regular updates to senior leadership, offering insights into risks, key milestones, and strategic solutions for project success.

· Acted as a liaison between clients, internal teams, and external agencies, creating smooth coordination of project timelines and customer expectations. · Improved customer service response times by identifying workflow inefficiencies, leading to a 15% increase in project efficiency. · Managed and tracked service requests, resolving issues proactively and increasing customer satisfaction. · Facilitated inspections with Fire Departments, producing compliance and effective communication between stakeholders.

· Developed strong client relationships as a trusted advisor, executing customer retention strategies that contributed to a stable and expanding customer base. · Provided personalized customer support, educating clients on insurance products and tailoring recommendations to their needs, resulting in a 10% increase in sales. · Fostered long-term client relationships through proactive follow-ups and customer care, enhancing retention and satisfaction. · Simplified complex insurance policies for customers, ensuring clear understanding and a smooth purchasing experience.