Performed hardware repairs, diagnostics, and maintenance on Lenovo laptops and IBM server machines. Provided on-site and remote technical support for enterprise clients. Installed, configured, and troubleshot hardware components and peripherals. Maintained detailed service logs, part replacement records, and escalation reports. Coordinated with vendors for parts procurement and issue resolution. Assisted clients with warranty claims and preventive maintenance services.

Digitized sketch designs and created 3D models for mock-up purposes. Provided design and printing services to customers. Prepared, planned, and implemented sales strategies to achieve business objectives. Utilized Adobe Photoshop and Illustrator for design projects. Managed ordering, storage, and distribution of office supplies. Built and maintained strong business relationships while delivering comprehensive customer service to new and existing clients. PROFESSIONAL EXPERIENCE – CONTINUED

Developed robotic rover using Arduino and Intel RealSense. Familiar with LiDAR scanning technologies (Arby LiDAR, Intel RealSense, PX80). Designed 3D models using SketchUp and prepared files for 3D printing. Developed Arduino-based sensor systems to capture temperature, ammonia, humidity, and dust levels in buildings. Programmed in C language to integrate and calibrate Arduino sensors. Built a functional fish counting device from concept to completion. Installed and configured CCTV systems (Xiaomi, Reolink). Set up and extended network line connections within buildings. Installed and configured software and hardware components. Performed PC maintenance, troubleshooting, data backup, and formatting. Completed ad-hoc technical tasks as assigned by supervisors. Used AutoCAD for basic 3D design and technical drawings.

Assisted departments in setting up equipment for meetings, events, and daily operations. Maintained servers and systems to ensure network reliability during peak periods. Configured hardware, devices, and software to set up employee workstations. Removed malware, ransomware, and other security threats from laptops and desktop systems.

Answered guest inquiries, highlighted key features, and provided additional information about special exhibits. Engaged and entertained tour participants using props and signage to create an enjoyable and memorable experience. Researched local information to deliver accurate and informative tours.