Reviewed content to ensure compliance with corporate policies. Managed large volumes of data, evaluating and comprehending quickly and accurately.

Assisted high-profile clients with managing digital content, focusing on product classification and identification. Improved client satisfaction by updating and testing tools in collaboration with engineers. Adapted to a constantly updating database and digital environment,ensuring up-to-date content management.

Copyright Compliance Administrator. Ensured client submissions adhered to DMCA requirements. Managed information and gathered data to resolve cases efficiently within tight schedules. Developed procedural knowledge and maintained records with comprehensive data gathering. 12/2017 - 06/2018 Technical Customer Support Specialist Resolved complex issues independently across multiple communication channels. Improved user experience through product recommendations and feedback. Communicated bug fixes and product enhancements to customers,increasing overall satisfaction.