Work experience

• Co-owner & Manager

  Shampoochie Salon

  2023.12-Current

  (2 years)

  Efficient operation of POS system Oversee day to day operation of a boutique salon Compose policy & procedures and employee manuals Communicate with groomers to ensure timely & accurate results Guerilla & social media marketing Document vaccination records Ensure online registration matches real world demographics Employee onboarding Customer service by phone & messaging Lift dogs of 60+lbs
• Front Office Coordinator

  Excel Physical Therapy

  2017.01-2017.12

  (a year)

  Established weekly schedules of all physical therapists, coordinating between nine office locations. Maintained databases, generated reports, and completed all tasks in a timely manner. Completed patient intakes maintaining utmost discretion and patient confidentiality. Presented and explain plans to patients before treatments are performed. Provided high volume phone and customer service to all nine office locations as needed.
• Office Manager

  Valley

  2012.06-2016.10

  (4 years)

  Responsible for the overall functioning of a high-volume primary care medical practice with seven providers. Ensure accurate billing information from hospital and nursing homes. Coached, managed, and developed the staff to provide productive quality care. Coordinated medical records, and process medical billing & coding. Managed outgoing procedures as well as incoming results. Coordinated patient inquiries to resolve billing issues. Accomplished patient referrals to specialists, and advance authorization of orders. Maintained patient confidentiality in accordance with policy and procedure as well as HIPAA requirements ᅳ

Educational experience

• CUNY Hunter College

  BA Sociology, English

  2004.09-2010.05

  (6 years)

  Undergraduate Baccalaureate of Arts, New York City

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