Work experience

• Assistant Bar Manager

  Accor

  2024.01-Current

  (2 years)

  (1 anno 3 mesi)
• Hostess/receptionist

  Fatto a Mano Pizza

  2021.09-2022.09

  (a year)

  agosto 2022 - agosto 2024 (2 anni 1 mese) • Welcomed and assisted guests with professionalism, ensuring a warm and memorable first impression. • Managed reservations, check-ins, and check-outs efficiently using hotel booking systems. • Handled guest inquiries, complaints, and special requests, providing tailored solutions to maintain high satisfaction. • Coordinated with housekeeping, F&B, and concierge teams to guarantee smooth guest experiences. • Processed payments, maintained accurate records, and adhered to company policies and brand standards. • Promoted hotel services, facilities, and loyalty programs to maximize guest engagement. • Maintained front desk area to a high standard of cleanliness and organization.
• Assistant manager

  Papa benito

  2020.01-2020.12

  (a year)

  settembre 2021 - settembre 2022 (1 anno 1 mese) Supported daily operations of a high-volume Italian restaurant, ensuring smooth service and adherence to brand standards. • Supervised and motivated front-of-house staff, providing training and guidance to maintain excellent customer service. • Assisted the General Manager in staff scheduling, stock control, and cost management to optimize efficiency. • Handled guest complaints and special requests with professionalism, maintaining strong customer satisfaction and loyalty. • Coordinated with kitchen and bar teams to guarantee seamless service and timely delivery. • Oversaw health & safety compliance, hygiene standards, and operational procedures. • Contributed to sales growth by promoting specials, upselling, and supporting local marketing initiatives. • Managed opening and closing duties, including cash handling, reporting, and securing premises.