92% Candidate has solid technical support experience and relevant education, meeting all criteria. 1, Full-time undergraduate or above, science and engineering majors preferred Candidate has a Bachelor of Science in Computer and Information Sciences, which meets the educational requirement. 2, 2-5 years of technical support service experience in consumer electronics industry, smart hardware, home appliance industry, artificial intelligence industry, familiar with customer service workflow; Candidate has 3 years and 4 months of experience in technical support roles at Samsara, which likely involves consumer electronics or smart hardware, meeting the experience requirement. 3, Responsible for providing technical troubleshooting support and remote maintenance guidance for first-line upgraded customer consultation, including but not limited to telephone, video, online communication, work orders, etc.; Candidate's role as a Technical Support Specialist likely involves troubleshooting and customer consultation, though specific evidence is not provided. 4, More than 2 years of technical support experience in toC (consumer-oriented) hardware products, able to effectively solve hardware problems encountered by customers during use. Candidate has over 3 years of experience in technical support, which likely includes consumer-oriented hardware products, but specific evidence is not provided. 5, Applicants must be in the southern or eastern United States. Candidate is located in St Cloud, Florida, which is in the southern United States, meeting the location requirement.