3 years 3 months at Nityo Infotech (3 years 3 months)

(3 years 3 months) Business Development Manager

(3 years 3 months) Professional Services & Consulting - Insourcing model, RPO/In-Plant Support, Contingency Model, Managed Services, Offsite, Offshore, Fixed Cost/ Price Assignments, Staff Augmentation Services, BOT, Staffing (Contract,Permanent, Temporary & Turnkey), Outsourced Payroll Services, BPO/ KPO (Contact Centre & Language Professionals) Services, Time & Material (T&M), SOW (Scope of Work), Executive Search & Head-Hunting Services, Recruitment & Manpower Services, Deliverable/Outcome Based Services

(1 year 11 months) Senior Technical Support (Service Delivery Manager) Job Functions and Responsibilities Handled user queries through calls related to Internet Issues, Network related issues, and Router & Modem Issues. Comprehend the issue, search on Knowledge Management Tool and communicate effectively. Required to handle queries, resolve and give appropriate solutions to the customers.

Job Functions and Responsibilities Checked various sources of PO inflow (EDI queue, Fax/email inbox) periodically Entered orders in the business ERP within the given TAT Created delivery notes on sales orders in a timely fashion, to ensure products allocation Coordinated with shipping facilities to get the product shipped to the customer Synchronized with the carrier team to obtain the periodic status of the load (pickup / in transit/delivery) Coordinated with the demand control team to obtain availability dates of short/unavailable items on customer’s order Pulled together with customers to obtain substitutes (replacement items) for unavailable items, and share availability dates Ordered track and trace when shipped out of the shipping facility, and shared real-time updates with the customer Created credit and debit memos in the event of under/over shipment on the sales order Arranged with customers about various process updates such as: - Analyzed order trends of customer Raised flag if variation experienced Worked as a team to process any ad-hoc request promptly Delivered quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively, and professionally Analyzed and resolved problems before escalating to the next level.

Job Functions and Responsibilities • Reviewed customer’s correspondence and comprehended the nature of the inquiry/complaint • Carried out a detailed and accurate analysis of the customer's concern and provided a complete and accurate response • Coordinated with other Business Units to obtain data/details required to respond effectively and within TAT to customer correspondence • Supported the Research department by performing all processing and administrative duties to support the department • Produced Ad-hoc reports and performed duties as assigned by the department manager • Delighted our customers through caring service and innovative homeownership solutions. Able to write up and articulate complex cases concisely • Logical and Analytical thinking and ability to resolve complex Research cases