Work experience

• Founder, CalebreDos Apparel

  Online Clothing Store

  2021.01-Current

  (5 years)

  • Founded and managed an online clothing shop, overseeing product sourcing, marketing, sales, and customer service. • Maintained efficient stock inventory levels through regular audits and ensured timely product replenishment. • Served an average of 30 customers daily, addressing inquiries, implementing effective upselling strategies, and managing payment processes. • Conducted daily income and expense audits to ensure accurate financial management and cash flow stability.
• Customer Service Representative, USA

  Teleperformance

  2021.05-2021.12

  (8 months)

  • Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.) • Built and maintained rapport with customers to become a trusted advisor and partner in purchasing decisions. • Maintained and ensured accuracy of internal reports and records (invoices, billing, bankstatements). • Handled and responded to over 150 customer inquiries via phone or email on a repetitive-tasks.
• FINANCIAL ADVISOR, Philippines

  SunLife Canada

  2020.01-2021.01

  (a year)

  • Understand a client’s financial goals and then assist in creating strategies to achieve them. • Provide an advice-based approach to financial solutions for an assigned book of business. • Actively solicits new and existing investments and insurance solutions.
• Entrepreneur, Rice Retail Store

  Self-Employed

  2020.01-2020.01

  • Established and managed daily operations of a successful rice retail store, including procurement, inventory management, and customer relations. • Maintained accurate financial records through daily cash reconciliation, expense tracking, and credit payment collection. • Implemented strategic marketing and sales techniques to attract and retain customers, resulting in consistent sales growth.
• Part-Time Grab Driver

  Self-Employed

  2018.01-2019.01

  (a year)

  • Provided reliable and safe transportation services to passengers while maintaining excellent customer service and time management. • Managed daily cash transactions and ensured accurate financial reporting. • Demonstrated strong problem-solving skills and adaptability by navigating high-traffic areas efficiently.
• SALES ASSOCIATE

  USA

  2018.05-2018.11

  (7 months)

  • Responsible for assisting customers throughout the buying process. • Explaining to customers the best products for their needs. • Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results. • Accepting and processing orders, operate the POS register and resolve returns issues.
• TELESALES REPRESENTATIVE

  USA

  2015.11-2018.04

  (2 years)

  • Contacting potential or existing customers to inform them about a product or service. • Answering questions about products or the company. • Asking questions to understand customer requirements and close sales. • Enter and update customer information in the database. ADDED EXPERIENCE
• Account Executive II / Business-to-Business (USA Telecommunication; AT&T Business Fiber,Landline and Mobility)

  Orkestra Communications, Philippines

  March 2022 – up to the present • Client Relationship Management (Building and maintaining strong relationships with clients to understand their needs, goals, and challenges. Serving as the main point of contact for clients, answering questions, addressing concerns, and ensuring satisfaction.) • Sales and Upselling (Identifying opportunities for account growth, including cross-selling and upselling additional services or products. Preparing proposals, contracts, and pricing for new business or expanded services.) • Communication and Reporting (Communicating with clients to provide updates on projects, timelines, and deliverables. Ensuring clients understand the value of services/products and how they contribute to achieving their business goals.) • Problem Solving (Identifying and resolving issues or conflicts between clients and the company ina timely and professional manner.) • Budget and Financial Management (Managing client budgets to ensure that the project or service delivery remains within financial constraints. • Strategic Planning (Assisting clients in setting objectives and formulating strategies that align with their long-term goals. Providing insights or recommendations based on market trends, competitor analysis, and customer feedback.

Educational experience

• University of the east

  Marketing

  2018.01-2023.01

  (5 years)

Certificates