Lead a team of 3-4 analysts and consultants to maintain IT project service management • Manage Identity and Access Management platform service deliveries, ensuring alignment with client expectations and business objectives. • Manage service levels and ensure compliance with organisational standards and regulatory requirements. • Coordinate cross-functional teams to integrate cybersecurity measures and Identity and Access Management (IAM) systems. • Drive continuous improvement initiatives to enhance service quality and operational efficiency. Provide production support and incident management within strict SLA requirements. Build AI-powered automation solution based on BAU incident handling, service requests, and repetitive operational jobs. • Automate repetitive tasks and build automatic ticketing resolution toils using python and Unix shell script. • Reduce manual ticket handling by up to 65% of tickets in a month. • Decrease manual reporting effort up to 30h a month by automating Service Desk reporting process. • Boost team productivity up to 400% by developing tickets classifier and data extractor that provide required data from multiple sources. • Speed up application execution time by 60x by optimizing database connection and implementing vectorized operation. • Monitor closely the machine learning performance and perform data training and testing. • Work across different levels and partners while handling incidents and provide resolutions within strict SLA requirements.