Advik

Accounts Specialist/Customer Service Representative
MaleAfter-sales customer serviceLive in United StatesNationality
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Work experience

  • Accounts Specialist/Customer Service Representative

    SP Plus
    2022.11-Current(3 years)
    Provided expert assistance to customers in selecting products, placing orders, managing billing issues, facilitating returns and exchanges, and offering comprehensive technical support. Maintained meticulous customer interactions, transactions, and feedback records to ensure accurate future reference and compliance with data management protocols. Responded promptly to customer inquiries, delivering precise and up-to-date information about products and services. Delivered exceptional customer service, efficiently resolving complaints and issues to enhance customer satisfaction and loyalty. Conducted customer satisfaction surveys, analyzed feedback, and continually implemented findings to improve service quality and effectiveness. Processed Accounts Receivable transactions efficiently to ensure timely financial operations. Reconciled company credit cards, expense accounts, and financial records, maintaining accuracy and compliance. Entered invoices into accounting software, updated account statuses, and identified aging balances for targeted collection activities. Maintained the accuracy of accounting ledgers and journals by updating them with the latest transaction information. Managed payment schedules and transactions to optimize cash flow and financial stability. Researched customer accounts to resolve discrepancies and track outstanding payments. Conducted customer interviews to gather detailed financial information, payment histories, and other pertinent data.
  • Intern

    Cindy Chavez for Mayor
    2022.04-2022.07(4 months)
    Engaged with the community to build relationships and network with prospective voters, enhancing outreach effectiveness. Managed incoming communication by answering phone calls and responding to emails promptly and professionally. Updated voter information in the database to ensure accuracy and readiness for electoral activities. Organized filing systems, arranged documentation, and tracked company inventory to maintain operational efficiency.
  • Fellow

    Dave Cortese for State Senate
    2020.01-2020.03(3 months)
    Engaged potential donors to solicit contributions and motivated individuals to participate in voting. Proactively contacted prospective voters to encourage their participation in the electoral process.

Educational experience

  • San Jose State University

    Economics
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