Adriel
Customer Service Representative
MaleAfter-sales customer serviceLive in United StatesNationality
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Work experience
Customer Service Representative
Paper Mart2023.09-Current(2 years)(1 year 7 months) Place and manage orders, delivery logistics, returns, and international orders. Create Will-Calls (order online pick up on a later date) and direct order fulfillment online and coordinate with our shipment company to have them shipped/delivered on time. Manage customer return requests for damaged, mismanaged, and incorrect order shipments.Order Fulfillment
The Home Depot2021.12-Current(4 years)(3 years 4 months) Fulfill customers will call, BOPIS (Buy Online Pick Up In Store), and home/ business delivery by picking, staging, and delivering all orders. Load delivery trucks with customer’s orders. Work and coordinate with store managers and supervisors to meet customer order requirements and specifications on home/construction deliveries. Work directly with the customer service to set logistical delivery and fix any incorrect orders. Plan and coordinate with our shipping company to pick up returned orders and have them shipped back to the warehouse.Residential Advisor
Hope International University2021.08-2023.06(2 years)(1 year 11 months) Part of the leadership team responsible for the university housing and student affairs by supervising 60 dorm’s rooms, helping plan events, introduce and run new student orientations. Monitored planning and leading student events by coordinating with the student team and the board of directors to plan, fund, and execute school wide activities and information events. Responsible for taking care of residents by needs and housing accommodations. Work with a team of residential advisors and directors to voice student concerns and housing requests.
Educational experience
Hope International University
BBA, Marketing2019.08-2024.05(5 years)
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