● Developing strategic plans to achieve sales goals and expand the customer base such as analyzing trends, forecasting sales and planning promotional activities.●Building and maintaining relationships with key clients and stakeholders by attending client meetings to negotiate contracts or resolve issues.● Collaborating with other departments, such as marketing, product development and finance, to ensure alignment of goals and strategies.● Seeking continuous improvement in sales processes and practices, such as implementing new technologies, refining sales techniques or improving customer service.

● Bringing together detailed information about various products from different brands provided by program managers.Ensuring the accuracy and integrity of product data through thorough research and verification.Updating and maintaining databases or spreadsheets with collected information.● Checking images and web research of products to ensure they match corresponding product descriptions and specifications.● Conducting web research to collect additional product details, competitor information, market trends, etc.

● Delivering High-Quality Service: Provide exceptional service to customers across all support channels, including phone, email, and live chat.● Resolving Queries: Address customer inquiries promptly and accurately, following established procedures to ensure resolutions meet customer needs and satisfaction.● Account Maintenance: Assist in managing customer accounts, ensuring accuracy and completeness of information.● Coordination and Communication: Collaborate effectively with internal departments to resolve complex issues and ensure seamless customer experiences.

• Provide Customers technical solutions over the phone and through tickets. • Communicating with customers through various channels (phone, email, chats and face to face). • Attend, present and sell English courses. • Earning a reputation for quickly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty. • Customer prospecting and business Proposals. • Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.

• Maintained the highest quality of customer service by anticipating the needs of each individual guest. • Achieved sales goals through product recommendations to guests. • Assisted with the flow of guests by taking food and drink orders as needed. • Cash handling and end of day revenue reconciliation and applicable paperwork. • Take and fill orders. • Up-selling add ons such as beverages, desserts, etc. to increase restaurant.

• Maintaining a positive, empathetic and professional attitude towards customers always. • Responding promptly to customer inquiries. • Communicating with customers through various channels (phone, email, chat and fax). • Acknowledging and resolving customer complaints. • Knowing the products inside and out. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints.

● Influence and increase sales in an individual sales environment. ● Achieve and exceed individual and store sales goals, using effective sales skills; focusing on the most popular sales. ● Store merchandising and maintenance of high shop floor standards; taking pride in their environment. ● Operate the cash system, handle financial transactions, including returns and exchanges. ● Always be alert while on the shop floor and following the companys security policies and procedures, to maintain the safety of employees and customers in general.

● Responsible for website content / advertising on social media.● Development of strategies for the team to achieve the projects objectives.● Creating reports to update the company on the teams progress.● Sales team management to achieve monthly goals.● Store and inventory organization.● Purchase of products and inventory management.● Work in a fast, high-volume retail environment.● Sales analysis, sales target and reporting to senior management. ● B2B and B2C sales ..