76% Candidate has solid technical support experience and meets most requirements, but lacks a full undergraduate degree in a preferred field. 1, Full-time undergraduate or above, science and engineering majors preferred Candidate has an Associate's degree in Cyber Security, which is a relevant field, but does not have a full-time undergraduate degree in science or engineering. 2, 2-5 years of technical support service experience in consumer electronics industry, smart hardware, home appliance industry, artificial intelligence industry, familiar with customer service workflow; Candidate has 1 year and 11 months at Lenovo and 1 year and 4 months at Geek Squad, totaling approximately 3 years of technical support experience in consumer electronics, which meets the requirement. 3, Responsible for providing technical troubleshooting support and remote maintenance guidance for first-line upgraded customer consultation, including but not limited to telephone, video, online communication, work orders, etc.; Candidate's role as a Premier Technical Support Specialist at Lenovo involves offering IT support, which likely includes troubleshooting and remote guidance, fulfilling this requirement. 4, More than 2 years of technical support experience in toC (consumer-oriented) hardware products, able to effectively solve hardware problems encountered by customers during use. Candidate has approximately 3 years of experience in consumer-oriented technical support roles at Lenovo and Geek Squad, which meets the requirement. 5, Applicants must be in the southern or eastern United States. Candidate is located in Raleigh, North Carolina, which is in the eastern United States, meeting this requirement.