Work experience

• Sales Account Manager

  south laboratory group - sgl

  2024.06-Current

  (2 years)

  Key Responsibilities: · New business development. · Existing customer visits and account point of contact. · Quote and tender preparation. · Customer care and complaint management (In conjunction with the Quality Manager and the Customer Service Team). · Liaising with the different departments within the company, Technical R&D, Customer Services, and the Quality Team, to deliver high-quality products and an exceptional level of service to customers.
• Source BioScience (Regional Account Manager)

  Endeavour House

  2023.02-2024.06

  (a year)

  Key Responsibilities: · Managed the North United Kingdom (North England, Scotland, Northern Ireland and Wales). · Increased sales revenue and exceeded Q1 2024 targets by +71%. · Identified and developed new client relationships from Biotech and Pharma industries across my territory. · Managed the existing clients with a view of increasing revenues to exceed target by chasing KPI’s. · Understood and qualified the project parameters to always meet client requirements. · Maintained a list of contacts within the associated industries (Biotech and Pharma) where Source BioScience services can be sold in to. · Used HubSpot to maintain the company CRM system effectively so all activities and information are reported and logged. · Aided in the marketing planning for region and country and to provide information by partaking in exhibitions and conferences on behalf of the company and always maintained a high standard of professionalism. · Achieved a high level of sales conversions from activities performed. · Gathered and reported industry trends and knowledge back to my line manager for possible development for new service entry. Key Achievements: · Successfully launched a laboratory in Runcorn to provide quicker turnarounds for the North UK. · Created deals with well-known companies such as AstraZeneca to secure call-off orders for £100k/month. · Surpassed sales target bringing in an exceptional £170.33k in Q1 premium sales by targeting clients in Science Parks. · Grown the common services to an average of +244.19% from my territory.
• Scientific (Regional Account Manager)

  Agar Scientific Ltd – Calibre Scientific

  2022.02-2023.01

  (a year)

  (1st February 2022 – 31st January 2023). Key Responsibilities: · Effectively represented Agar Scientific to existing and to potential customer base in the north of the UK (Including from Birmingham to Scotland and Northern Ireland). · Served as subject matter expert in company products, leading engaging conversations with leadership, qualifying leads and driving revenue organization-wide. · Promoted and sold the current product portfolio into the Academic, Pharmaceutical, Industrial, Life Science and the Clinical sectors. · Identified and developed sales opportunities to facilitate growth of my pipeline. · To assist in marketing and general commercial processes as necessary to achieve set objectives. · Maintained accurate territory records of key stakeholders and prepared quotations for clients. · Submission of accurate and timely reports and forecasts. · Completed all necessary documentation and administrative requirements. Key Achievements: · Exceeded sales goals driving an unprecedented £800,000 in annual sales by defining strategies to capture net new accounts across targeted markets/segments. · Facilitated deals across my territory with emerging companies and major industries, contributing to excellent year to date (YTD) revenue growth of 131% YTD in 2021 and 222% MTD in 2021 (month to date) as of Q4 2022.
• (Client Relation Manager)

  Ashfield Engage – UDG Healthcare

  2021.05-2022.01

  (9 months)

  Key Responsibilities: · Identifying and prioritising key stakeholders for future sales activity. · Working as part of a wider cross functional team to ensure successful delivery of project. · Presenting accurate weekly and monthly activity data. · Contacting target accounts to increase client engagement. · Continuously inputting and updating CRM accounts. · Complying with both my employer’s corporate governance standards and the ABPI code. · Staying updated with NHS Structures and guidelines. · Maintaining excellent quality standards for all client interactions. Key Achievements: · Secured access to challenging stakeholders, including those completely opposed to engaging with pharmaceutical company personnel. · Continuously exceeding call parameters and targets set by my employers. · My contribution to the project resulted in a higher than anticipated volume of positive customer engagement.
• Medicine Discovery Catapult (Laboratory Scientist)

  Lighthouse Labs

  2020.11-2021.05

  (7 months)

  Key Responsibilities: · Aliquoting and testing a diverse range of mucus specimens in accordance with SOP regulations through a laboratory environment. · Engaging in both automated and manual pipetting throughout the department. · An understanding of reagent controls and sterilisation of various equipment within my workspace. · Adhering to various SOPs and the Confidentiality Policy to maintain a high quality of professional work. Key Achievements: · Overachieved target by contributing to the company testing 80,000 tests per day. · Handled Class 3 pathogens with Class 2 methods. · Overcame capacity issues within laboratory thereby improving patient waiting times from 5 days down to 2 days. · Promoted to supervise up to 15 scientists while maintaining laboratory supplies.
• Luxury Sales Associate

  Mappin & Webb

  2019.01-2020.12

  (2 years)

  (25th February 2019 – 1st December 2020). Key Responsibilities: · Ensuring that clients walking into the store were delivered the upmost luxury experience and to provide as much aid and assistance to help them purchase their desired items. · Managing project design while relaying clear important information to the jewellery technicians. · Enhancing the clients experience by informing them of regular updates on products they are interested in via email or calls. · Inviting clients to quiet days where targets can be accomplished. Key Achievements: · Developing relationships and building rapports to establish client relationship. · Overcame competitor products becoming a preferential choice for clients by demonstrating high quality care and excellent service · Becoming an ambassador for bespoke jewellery design. Older employment experiences can be found on my LinkedIn Page for your convenience.

Educational experience

• Manchester Metropolitan University, All Saints

  Biomedical Science

  2016.01-2019.01

  (3 years)
• Connell Sixth Form College

  2014.01-2016.01

  (2 years)
• Mount Academy

  2009.01-2014.01

  (5 years)

Languages