Aaron's Resume

Aaron

Live in United States

Nationality

Summary

94% Candidate has extensive experience in community management roles, especially within tech companies. They are currently a Senior Community Manager at Procore Technologies and have past roles that align closely with the expectations of this role. 1, Community Growth & Operation Experience (User Acquisition, Retention, Activity Enhancement) Candidate has extensive experience in community management and user engagement, which likely involves community growth and operation. 2, Familiarity with the US market (social media, user habits, cultural background) All work experience has been in the US, indicating familiarity with US market and cultural background. 3, Social Media Operation (Facebook, Instagram, TikTok, Discord, Reddit, etc.) Roles in social media and community management imply experience with various social platforms. 4, Content Creation & Management (able to plan community content and encourage users to participate in UGC content generation) Co-founded Thelma, managing content creation and overseeing article distribution. 5, Online & offline event planning and execution (event promotion, user recruitment, execution feedback optimization) Led online and in-person events at Autodesk, implying experience in event planning and execution. 6, Data analysis capabilities (user behavior analysis, optimization of community strategies) Experience with data-driven decisions at Autodesk, implying capability in data analysis for community strategies. 7, Must be located in San Francisco Bay Area Currently located in San Francisco, CA.

Work experience

Senior Community Manager
Procore Technologies
2022.07-Current
(3 years)
Global Lead - Community
Square
2020.03-2022.07
(2 years)
AMER Community Team Manager
Autodesk
2018.09-2020.03
(2 years)
• Oversaw English, Spanish, and Portuguese operations of an industry•leading technical support forums Community that averages 120K signups, 6.4M page views, 3.7M visits, and 40K posts per month. • Led 3•person AMER Community team with individual contributors focused on Forum Moderation, Social Media Engagement, Automation projects, and International Community Management. • Drove cross•functional efforts in partnership with Product, Data Science, and Analytics teams to maintain the current platform, launch new features, and monitor KPIs. • Collaborated with top Community Members to host online events (Webinars, Contests, Ask Me Anythings) and in•person events (Video Interviews, Meetups, Conferences). • Collected, triaged, and addressed product issues and feedback through agile processes, contributing to the successful launch of a complete Community redesign. Show less
Community Manager
Autodesk
2017.08-2018.09
(a year)
Community Manager & Customer Success Manager
MindSumo
2012.10-2017.03
(5 years)
• Grew active userbase of college students from 3.6k to 250k via email marketing, social media campaigns and advertising, referral programs and partnerships. • Created over 300 corporate challenge prompts and drove user engagement through a strong communications strategy to deliver 60+ user generated solutions per project. • Collaborated closely with product team to create, redesign, and optimize functionalities across the site. • Managed relationships with over 100 corporate clients including tier 1 enterprise partners such as AIG, Unilever, Caterpillar, Amazon, and Autodesk (who would later hire me!). • Implemented CRM best practices including onboarding, check•in calls, NPS score tracking and post•engagement retention while actively recording changes in Salesforce. • Responded to, developed canned responses for, and delegated customer support tickets in Zendesk. Show less
Co-Founder
Thelma
2012.09-2015.11
(3 years)
• Co•Founded and wrote regular content for a blog covering Tech, Sports, TV/Film, Music and Pop Culture. • Sourced, onboarded, and managed a staff of 12 writers while leading article distribution strategy.
Recruiting Research Assistant
Russell Reynolds Associates
2012.06-2012.10
(5 months)
• Assisted in candidate research for senior recruiters filling executive and board roles. • Managed data in applicant tracking systems. • Synthesized tech news into a digestible internal newsletter to keep recruiters up to speed.
Kitchen Supervisor
UC Davis Coffee House
2010.08-2012.06
(2 years)
• Promoted on fastest possible timeline to oversee teams of up to 10 employees in the kitchens of the largest student run restaurant in the US. • Worked efficiently to manage multiple time•sensitive tasks simultaneously in a fast•paced and demanding environment.
Community & Social Media Intern
Vibrant Media
2011.08-2011.09
(2 months)
• Oversaw company presence on Twitter and Facebook including event planning and content sharing. • Analyzed Google Adwords account and disengaged ineffective adwords to optimize PPC value. • Developed LinkedIn advertising campaigns to target specific professionals as potential employees.
Reporter & Columnist
The California Aggie
2010.03-2011.09
(2 years)
• Provided journalistic coverage of local events such as town hall meetings and bicycle ordinance updates as a city reporter. • Wrote columns about being a student at Davis and transitioning from college to career.