Product & Solutions Manager (post-sales)
15000 CNY~20000 CNY/Per month
Full-time
3～5 years
Refresh at 6 months ago
249 Views
51 Apply
Shenzhen
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Job responsibilities
Responsible for coordinating post-sales technical support, responding promptly to customer complaints, providing solutions and suggestions, promoting the implementation of solutions, and improving customer satisfaction;
Align relevant resources at HQ to analysis the root cause, and promote product and product improvements, prevent the similar case happening again;
Customer complaint process management to ensure timely closure;
Visit the projects to collect information, or provide O&M and installation training;
Develop and maintain regional service provider and 3rd party institution resources;
Job Requirements
Able to be based in Frankfurt, Germany;
Bachelor's degree or above, English as working language, fluency in Chinese is preferred;
More than 3 years of work experience in the PV or related industry, with priority given to post-sales work experience;
Good communication skills, learning ability, and team spirit;
Adapt to frequent travels to PV projects;
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