Greet patients on the telephone and in person Hand off patient to the nurses/doctors in a caring manner Respond to patient questions, concerns & complains about dental/ortho treatment in person and via email Schedule and confirm patient appointments and recalls Effectively & tactfully ask happy customers for patient referrals & testimonials Build value for the practice & the doctors & for the appointment Maintain an on-time schedule with little or no cancellations Set up new patient charts Check treatment cards and confirm that all appropriate information is included Review charges with patient and collect payments effectively Input patient data and charges into computer End of day / End of month balancing Create customized treatment plans for dental patients for insurance approval & follow up Fill out insurance claims for patients Follow through on overdue patient accounts Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc) Participating in the company's marketing events Other duties as assigned

Skills: Multitasking, Computer, Telephone, Customer Service, Exception Human Relations Language: English, Mandarin