Customer Relationship Management Be the business point of contact for customers. Represent the site in front of customers and contribute to its good reputation. Maintain a good relationship and partnership with customers. Communicate performance results and actively participate in discussions, operational or strategic reviews as per agreed governance processes and frequencies. Ensure customer concerns are communicated internally and actions are taken accordingly, or appropriate and timely answers are provided. Follow-up on customer specific projects or changes internally, ensuring appropriate level of communication is provided to customer’s department representatives. Customer Service Responsible for converting Purchase Orders received from customers into Sales Orders in SAP system. Ensure invoices are triggered on time, as per agreed schedule, project milestones and commitments or contractual clauses. Track and monitor Revenue and revenue recognition for the site. Provide revenue estimates to senior management. Participate in contracts reviews and quotations establishment. Can act as the backup of the Supply Department Head Manage and lead projects Ensure project scope, goals and deliverables are well defined and understood by the team and stakeholders. Lead project team meetings and ensure that meeting agendas and minutes are clear and issued in a timely manner. Set and continually manage project expectations and communication with team members and other stakeholders, including projects’ sponsors. Develop project plans and timelines with input from all required departments / streams. Schedule, track project milestones and deliverables using appropriate tools. Establish clear objectives and timelines for the team, monitor and track performance, provide regular feedback. Coordinate activity within the project teams and ensure tasks are realized on time, to satisfaction and that the workload is balanced. Identify and manage project dependencies and critical path. Anticipate project challenges and risks. Prepare, lead, and execute proactive mitigation strategies to ensure optimal results. Proactively manage changes in project scope, identify potential crises and devise contingency plans. Identify and resolve issues and conflicts with / within the project team. Ensure that communication between teams, functional management and senior management are handled in a an efficient, effective, and timely fashion. Contribute to a trustful and good working atmosphere and develop a saine team spirit within project teams and with partners. Projects and continuous improvement Represent the supply team in New Product Introduction or process improvements. Challenge status quo and pro-actively propose continuous improvements. Ensure that assigned deliverables and tasks are executed timely and as expected. Establish good connections with other team members and drive open discussions to clarify requirements and translate them into clear objectives and sound processes.

Bachelor’s degree required, preferably in related Science or Engineering 10+ years’ supply chain experience, international environment, with good understanding of enterprise systems and ERPs. 2 years’ experience in customer service and strong customer orientation 2 years’ experience in cross functional project or program management. People management experience - significantly advantageous. Pharma / Biotech industry experience – OSD advantageous. Fluent French and English