Review and verify customer registration documents, organize and manage customer order SOPs. Follow up and handle the entire customer order process. Receive orders and arrange pickup/delivery. Confirm inbound warehouse data and handle any inbound discrepancies or problem shipments. Track order status and documentation; follow up on orders and resolve any exceptions. Handle order-related billing matters, including issuing invoices, payment collection, and account reconciliation. Provide excellent service to both customers and the sales team to ensure smooth order completion.

Proficient in using computers and office software. Candidates with cross-border e-commerce logistics customer service or operations experience are preferred. Open to outstanding fresh graduates who are Chinese-Vietnamese (with English proficiency) or local Vietnamese candidates who can speak Chinese. Careful, detail-oriented, responsible, with strong learning ability and service awareness. Flexible and able to maintain good communication with customers and other departments.