• Plan and co-ordinate the provision of friendly, efficient services to guests • Schedule activities for guests • Plan and co-ordinate all promotional activities targeting clients • Trace relevant statistics about clientele • Co-ordinate and supervise all activities for guests • Assist with check-ins/check-outs of clients • Greet Guests upon arrival • Room Guests • Cover guest relations desk • Assist guests with airline bookings and reconfirmation’s • Assist all departments in being receptive to the needs of guests • Attend recreation activities when necessary • Plan and conduct group and function rundown meetings • Assist in any other duties when required by the Guest Relations Manager • Assist with translations (information; guest directory; menus etc) as required • Provide feedback from Guests to Front Office Manager for action

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Able to read and write English • Proficient in the use of Microsoft Office and Front Office System