➢ Two to three (2-3) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. ➢ Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems. ➢ Experience or ability to follow installation instructions in installation and troubleshooting desktop applications. ➢ Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart ➢ Experience with Anti-spyware and Anti-virus software. ➢ Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. ➢ Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician ➢ Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company. ➢ Good written and oral communications skills with clients and management. Good people skills. ➢ Ability to work with deadlines and complete tasks on-time. ➢ Subcontractor FTE will be aware of ITIL process of Incident, Change, Problem, Service Request FTE’s. ➢ May provide limited work direction and support to Level I technicians ➢ Knowledge of wireless networking ➢ Installation of primary and peripheral computer and networking hardware, to include Smart Hands support ➢ Good written and oral communications skills with clients and management ➢ Ability to troubleshoot issues using good deductive reasoning skills ➢ Ability to work independently ➢ Support of computer networks, as directed by a Level III technician or service desk support ➢ Can support ticket handling based on client requirement EUC Managed Resource Job Description and related activities like spare and buffer stock management ➢ Good to have – knowledge in AD for all FTE’s ➢ Good to have – knowledge and experience of supporting tablets for all FTE’s ➢ Good to have – Knowledge and experience on software and OS deployment using tools for all hand activity under instruction based activities at sites. ➢ Ability to lift / move computer equipment weighing up to 50Lbs. ➢ Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

➢ Two to three (2-3) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. ➢ Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems. ➢ Experience or ability to follow installation instructions in installation and troubleshooting desktop applications. ➢ Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart ➢ Experience with Anti-spyware and Anti-virus software. ➢ Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. ➢ Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician ➢ Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company. ➢ Good written and oral communications skills with clients and management. Good people skills. ➢ Ability to work with deadlines and complete tasks on-time. ➢ Subcontractor FTE will be aware of ITIL process of Incident, Change, Problem, Service Request FTE’s. ➢ May provide limited work direction and support to Level I technicians ➢ Knowledge of wireless networking ➢ Installation of primary and peripheral computer and networking hardware, to include Smart Hands support ➢ Good written and oral communications skills with clients and management ➢ Ability to troubleshoot issues using good deductive reasoning skills ➢ Ability to work independently ➢ Support of computer networks, as directed by a Level III technician or service desk support ➢ Can support ticket handling based on client requirement EUC Managed Resource Job Description and related activities like spare and buffer stock management ➢ Good to have – knowledge in AD for all FTE’s ➢ Good to have – knowledge and experience of supporting tablets for all FTE’s ➢ Good to have – Knowledge and experience on software and OS deployment using tools for all hand activity under instruction based activities at sites. ➢ Ability to lift / move computer equipment weighing up to 50Lbs. ➢ Skilled in desk side support and PC break/fix including basic administration of Windows O/S.