1. Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers. 2. Handle customer enquiries, advices and suggestions via email or online tools. 3. Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation. 4. Handle customer complaints, any special cases or ad hoc tasks. 5. Proficient in Russian or Spanish.

1. High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit. 2. Ability to work under pressure, strong communication skills and exceed beyond expectation.