Yixuan
User Operations Specialist
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Work experience
User Operations Specialist
TikTok2022.05-Current(3 years)(2 years 11 months)AMP Discovery Fraud and Moderation
Apple2021.10-2022.05(8 months)Effectively review and escalation, with independent investigation events to identify fraudulent offensive behaviors, sensitive contents and child safety online issues Leverage a variety of data sources to establish informed decisions, in a thorough, unbiased and fair manner Use backend office tools to take appropriate actions on the content providers on TestFlight and App Store Apps Analyzing data for the purposes of risk mitigation using multiple internal tools for investigations Consistently exercising sound judgment to identify potential problems and provide solutionsOperations Associate
RICEPO2021.08-2021.09(2 months)Participate and optimize daily operation, process monitoring, and corrective action Actively expand business partners, maintain the relationship with both business and platform users Participate in the on-site implementation of offline activities Responsible for the collection, feedback, and solution of regional compliance issues, follow-up, summary and analysis, supervision, and improvement of abnormal events in the operationPBE Covered California Counselors
CCHP2019.09-2021.01(a year)(1 year 5 months) Help enroll new or existing members for renewal into the Covered California Program. Educates customers on how the health care system is organized, services are available and provides enrollment referrals or assistance to public or private health/social services Serves as the Certified Application Assistor under Covered California System
Educational experience
University of California, Berkeley
Media Studies2020.01-2021.01(a year)University of California, Berkeley
Environmental Economics & Policy2020.01-2021.01(a year)De Anza College
Mass Communication/Marketing2016.01-2019.01(3 years)Homestead High School
2012.01-2016.01(4 years)
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