Summary

Work experience

• Technical Support Engineer

  Splunk

  2021.12-Current

  (5 years)
• Support Engineer

  TV2 Consulting

  2015.02-2021.12

  (7 years)

  Application Deployment and Integration • Successfully integrated a multi-tier web-based application that allows operators to securely and reliably streaming movie contents from cloud for multiple Tier-1 and 2 customers in North America. • Successfully deployed and integrated a containerized web application running in Docker to customer's production environment. This solution empowers Tier-1 TV operator to view TV streaming as well as control of the set-top box remotely through web browser. • Deployed and supported 8 in-house web-based applications that utilized Windows (IIS) and/or Linux (NGINX/NodeJS) as web server and the choice of software like MongoDB, Elasticsearch, AWS DynamoDB, or MS SQL as backend database running on Windows/Linux machine or as a container Automation • Introduced multi-threading implementation to an existing health check tool written in PowerShell. The result was total execution time reduced by 88%. • Improved the execution time of a PowerShell script that parsed Gigabytes of Windows security log from hundreds of external facing servers from 2.5 days to under 20 minutes. • Successfully caught customer’s interest that led to potential sales by developing and demonstrating a Python scripts integrated with Selenium webdriver for web automation. • Helped customer to eliminate hundreds of operation hours by creating an automated test scripts in Python and Kibana dashboard (as presentation layer) to ensure highly visible TV applications were functioning during the month of December. • Saved customer hundreds of man hours by developing a PowerShell script that gathered system information, logs, and configuration for security analysis from 1500+ production servers. Customer engagement • Acted as second level support/SME for customer escalations for multiple TV2 web applications. • Acted as product owner and managing direct customer feedback and feature requests for 2 of the TV2 web applications. Show less
• Senior Applications Support Engineer

  Santander Consumer USA Inc.

  2011.09-2015.02

  (3 years)

  Application Support • Supported and maintained SCUSA multi-tier environment consisting of Citrix, MS servers, and MS database hosting external facing websites and mission critical web applications like auto-loan decision engine to ensure the SCUSA line of business are not in degraded state and take remedial actions if necessary to keep SCUSA in line with SLA compliance. Responsibilities include, but not limited to, assisting in the support of custom applications, implementing packaged applications, monitoring critical logs, and working directly with users, QA, and developers to troubleshoot and support incidents regarding custom applications and systems issues. Automation • Contributed 100+ PowerShell scripts to automate routine tasks performed by ASEs, QAs, and developers at SCUSA. Team Support • Created and maintained knowledgebase and documentations for internal and external SCUSA applications. • Provided training and guidance to the newly hired application support engineers. Show less
• Systems/Technical Support

  AT&T U-Verse NOC

  2008.08-2011.08

  (3 years)

  • Supported AT&T U-Verse 15,000+ hardware infrastructure in 60 domains. Duties include, but not limited to, installing patches to upgrade production sites, installing applicable BIOS, firmware, and drivers to upgrade the IBM/SUN/HP Servers, auditing new servers to ensure compliance, acting as 3rd tier support for various systems issues, monitoring and reviewing production environment to ensure integrity and availability. • Held training session to a group of AT&T Systems Engineers on how to compile an accurate deployment plan. This had direct impact on completing the critical deployment before deadline. • Appointed as a key member of Process and Documentation Review that set the standards for Mediaroom 1.1 deployment. Recognized and identified potential areas where discrepancies existed, or where new ones need to be developed. The U-Verse team adopted the approved procedures as a guideline to deploy new network release to 60 domains. Show less
• NT Security Analyst

  AutoNation

  2007.10-2008.08

  (a year)

  • Performed all activities pertaining to user account management, access security, and audit. • Managed the automated termination process and enhanced the script to accommodate business needs, helping company to meet with the security standards set forth by the company.
• IT Security Analyst / Team Lead

  Capital One Auto Finance

  2006.06-2007.10

  (a year)

  • Performed provisioning, maintaining, auditing, modifying, and terminating user access to the IT systems and resources through Microsoft Active Directory Services and proprietary tools. • Executed periodical audit of the resource access to ensure the information systems and processes are in compliance with SOX security requirements. • Coordinated the IT audit efforts with Business Unit Security Liaisons and ensured that all user access requests are provisioned timely and within the controls of the Information Security Policies set forth by the board of directors. • Provided technical trainings to fellow team members that aimed to lower the discrepancies of IT risk assessment and audit. Show less
• Technical Support

  Telvista

  2005.08-2006.06

  (a year)

  • Utilized proprietary network analysis tools to determine if the client’s hardware, client-site physical setup, circuit or equipment at the ISP, or the local loop were the cause and initiated proper rectification depending on the error determination. • Assisted customers with installing networking hardware and software components, troubleshooting and correcting hardware and software configuration, diagnosing the potential networking problems, and suggesting basic hardware layout.
• Software Engineer

  Kronos

  1999.07-2001.07

  (2 years)

  • Actively participated in various project development phases of a new release of front-line labor management software. • Performed in-house application maintenance to increase program’s performance and improve report’s readability. • Audited and corrected all internal programs to address Y2K requirements and deadline.

Educational experience

• Oklahoma State University

  Bachelor's Degree, Management Information Systems, Graduated in 1999 with 3.66 GPA
• The University of Texas at Dallas - School of Management

  Master's Degree, Information Technology and Management, Graduated in Summer 2003 with 4.0 GPA

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