Summary

Work experience

• HR Business Partner

  CareSource

  2018.02-Current

  (9 years)

  Provide Human Resources (HR) Business Partner support for assigned functional areas of CareSource including staffing needs, employee relations, policy implementation, performance management, on-boarding, HR metrics, and legal compliance. I assist with the employee hiring process, participate in the development and implementation of HR policies and procedures with leader oversight, and actively promote cross-department collaboration and information sharing within the organization. I perform investigations and counseling for a variety of issues, propose appropriate options for consideration, make recommendations as necessary with leader oversight while building strong, trusting and transparent relationships with employees and leadership to deliver strategic goals. Show less
• HR Administrative Specialist, Employee Relations

  CareSource Management Group

  2016.04-2018.02

  (2 years)

  Provide support to HR Director and Business Partner team in employee handbook updates, WFH transfers, and scanning of all confidential documentation to an online database. I am responsible for Conflict of Interest questionnaires released annually and the Employee Referral program.
• Customer Advocate

  CareSource

  2015.02-2016.04

  (a year)

  Responsible for supporting Ohio Medicaid, Provider Services and Medicare Advantage lines of business while providing exceptional customer service to members by addressing their needs quickly and efficiently within HIPAA guidelines. I used problem-solving skills to de-escalate upset members and to resolve the problem within a one call resolution.
• Customer Service Representative

  Dayton Power & Light

  2014.01-2015.02

  (a year)

  Handle incoming calls and resolve customer concerns regarding their electric bill and help customers to open and close accounts. Investigate and report consumption past disconnect and inform revenue protection of possible illegal activities, while following PUCO regulations and ensure customers are educated on qualifying programs for their needs.
• Project Controls Manager

  High Concrete Group

  2006.12-2013.04

  (6 years)

  Responsible for managing a six person field team in the Project Management Department of High Concrete. It was my responsibility to ensure all team members had proper equipment, materials, and supplies were at each job site. I maintained safety equipment and made sure all team members were current with OSHA training and First Aid/CPR training. In this position I also entered payroll, including prevailing wages where required, tracked and managed payroll cost to jobs, as well as managed supply and material cost to jobs. I was also responsible for my team’s annual reviews and pay increases, as well as employee layoffs and recalls to adjust to staffing levels to work loads. I processed field requisitions and purchase orders, hauling purchase orders, plant requisitions, receiving documents, and plant material usage. I also served on the Plant Safety Team and worked with HR for Wellness Programs and Health Incentives. Show less
• Front Desk Supervisor

  Earth Tone Tile and Marble

  2005.12-2006.12

  (a year)

  I was responsible for scheduling appointments, performing data entry, and handling incoming calls. I oversaw all accounts payable and receivable, prepared invoices, and communicated with vendors regarding inventory needs of the company. I also place orders and confirmed receipt and accuracy of quantities ordered.
• Front Desk Supervisor

  Craig Road Animal Hospital

  2001.04-2005.11

  (5 years)

  I ensured that all clients received a high quality of care and thorough communication regarding the needs of their pets. I assisted with exams and prepared prescriptions and vaccines for the doctors. I assisted with the hiring and training of the front desk personnel and updated training and testing procedures on a quarterly basis. Scheduled appointments and performed data entry as well as closed out cash register and prepared end of day register report.

Educational experience

• Franklin University

  Masters of Human Resource Management, Human Resources Management/Personnel Administration, General
• Franklin University

  Bachelor of Business Administration (BBA), Business Administration and Management, General
• Wright State University

  Business Administration, Management and Operations

Languages