Hanna's Resume

Hanna

Communication Trainer & Educator

Female

29 y/o

Foreign language teacher/Consulting hotline customer service/Administrative Specialist/Assistant/Other administrative positions/Sales representative/Customer Representative/Business Specialist/Assistant/Marketing/Market research and analysis/Business Data Analysis/Recruitment Specialist/Assistant

Live in China

Nationality Morocco

Summary

I am a highly adaptable and motivated individual with exceptional problem-solving and communication skills. Speaking five languages allows me to bring a unique cross-cultural perspective to every task. I am recognised for my ability to learn quickly and approach challenges with creativity and resilience. Thriving in dynamic environments, I excel at forging strong relationships with clients and colleagues. Driven by a passion for innovation and continuous personal development, I am committed to making meaningful contributions in every aspect of my work.

Work experience

Communication Trainer & Educator
Freelancer
2019.09-Current
(7 years)
I designed and delivered personalised language and communication training for various age groups, helping learners improve their speaking skills and build confidence. I managed individual and group schedules to ensure sessions were completed on time and aligned with students' goals. I created lesson plans tailored to each student's needs to support their academic and professional growth. I also coordinated with students to align learning outcomes with their career objectives, ensuring satisfaction and effective results. Additionally, I handled student communications, scheduling, and administrative tasks to ensure smooth operations and meet deadlines.
Consultant
Changsha Luyi Cultural Media Co., Ltd
2023.02-2023.07
(6 months)
Provided strategic guidance to clients in cross-border e-commerce, helping them achieve success in international markets. Offered tailored solutions to enhance business operations, focusing on e- commerce platforms and digital marketing strategies.
Digital Marketing Associate
Changsha Luyi Cultural Media Co., Ltd
2022.09-2023.02
(6 months)
Executed 3+ advertising campaigns on Shopee and Lazada, boosting brand awareness in the Thai and Indonesian markets. Managed social media platforms, increasing engagement by 20% through targeted content creation and consistent interaction.
Customer Service
Changsha Luyi Cultural Media Co., Ltd
2022.03-2022.08
(6 months)
Managed 50+ customer inquiries daily, ensuring fast resolution and maintaining high satisfaction levels. Resolved customer complaints efficiently, contributing to improved retention and satisfaction.
Sales Associate
Decathlon
2015.02-2016.08
(2 years)
Assisted in managing daily operations, coordinating with a team of 5+ members to ensure efficient service and well-organised product displays. Developed strategies that contributed to a 10% increase in consumer confidence and sales, supporting the introduction of 7+ new products. Organized product displays, ensuring visual appeal and efficient stock management for over 150 products. Proactively engaged with customers, delivering personalised service, offering product information, and making tailored recommendations that increased sales by 8%.

Educational experience

Hubei University
International Business & Management
2021.09-2024.07
(3 years)
Graduated as a dedicated and high-performing student. Specialization in global business strategies, economic growth, and international markets. Relevant coursework: Business Strategy, Market Research, International Trade, Client Relationship Management, and Global Economics.
Hubei University of Technology
marketing
2017.09-2021.07
(4 years)
Graduated as a committed and strong student with a focus on consumer behavior, market research, and digital marketing strategies, alongside foundational knowledge in human resources, accounting, and economics. Relevant coursework: Marketing Strategy, Consumer Behavior, Digital Marketing, Advertising, Economic Analysis, Accounting, Human Resources, Trade and Economics.