(4 years 8 months) -Execute precise picking, packaging, and distribution of goods according. -Support shipping operations, including managing returns, packaging shipments, and conducting inbound inventory checks. -Ensure compliance with safety regulations through routine cleaning and maintenance of inventory, tools, equipment, and storage areas.

-Processed and follow up on purchase orders, managing schedules and appointments for sales team. -Maintained customer databases, contact lists, and sales records. -Handled customer complaints and resolved issues promptly in professionally. -Prepared regular sales reports, forecasts, and performance metrics for management review. -Coordinated with departments to ensure timely delivery of products and services to clients.

with the focus role of marketing, business expansion, publication and promotion, as well as company internal management system. Develop & maintain both B2B and B2C business with focus in Food & FMCG industries. -Developed new business opportunities for B2B & B2C delivery, focusing on marketing and business expansion. -Promoted company services through the company website and community engagements -Achieved a 20% growth in delivery revenue and expanded the customer base through effective customer service. -Collaborated with cross-functional teams to provide comprehensive solutions for customers and achieve key performance indicators (KPIs). -Managed existing client accounts, addressing inquiries, solving problems, and ensuring satisfaction. -Gathered customer feedback to continuously improve products, services, and customer experience. Achievements -Achieved a 20% overall revenue growth from FY 2016 to FY 2017. -Developed an average of 5 new customers per month and increased the average unit price for B2C parcels. -Increased the average unit price for B2C parcels from $6 to $8, transitioning from a negative profit margin to breakeven. -Successfully met KPIs for customer visits, maintaining a strong pipeline, and achieving set targets. -Received accolades from customers for effective problem-solving skills.

-Manage calendars, schedules, and appointments for sales executives. -Prepare and distribute correspondence, reports, presentations, and sales materials. -Assist in the preparation of sales proposals, contracts, and quotations. -Maintain and update customer databases, contact lists, and sales records. -Follow up on sales inquiries, leads, and customer feedback. -Serve as a primary point of contact for clients, addressing inquiries and providing assistance as needed. -Facilitate communication between sales team , executives, and other departments.

(1 year 1 month) -Facilitated administrative tasks, including report preparation, accounting processing, and sample handling. -Coordinated across departments to support project planning, execution, and evaluation. -Managed supervisor meetings, including preparing minutes and tracking action items. -Maintained calendars, scheduled appointments, and coordinated meeting logistics.

-Handling orders and samples for the export market. -Tracking order delivery schedules, order processing, and shipment management. -Monitoring shipment status, and customer communication and basic complaint resolution. -Submission of color samples for approval, ensuring compliance with customer specifications, and coordinating with production team to meet quality standards. -Administrative tasks (invoicing, courier services, etc.).

-Processing customer orders and shipping documents in the system. -Assisting in handling business orders management (taking orders, quotingprices) and customer communication matters. -Preparing and handling samples required by customers, tracking order delivery dates, and archiving order data backups. -Maintaining telephone contact with customers, replying to emails, and confirming delivery dates. -Providing shipping documents, assisting sales in managing shipments, and handling import and export matters. -Regularly providing sales reports for reference by sales team or supervisors. -Assisting sales team in handling internal administrative tasks related to sales operations.

-Assisted in organizing merchandise scheduling forms, managing/updating/ maintaining data. -Processed documents, integrated and collected data, and archived. -Communicated and coordinated with the marketing team, planned products, wrote copy, and completed other assignments assigned by the supervisor.

(5 years 7 months) -Manage daily office operations, including answering phones, responding to emails, and handling correspondence. -Prepare and process key documents, such as invoices, purchase orders, and shipping forms, ensuring accuracy and timeliness. -Ensure timely restocking by coordinating purchase orders for office and production supplies. -Arrange meetings, appointments, and travel itineraries for managers and staff, ensuring efficient time management. -Respond to client inquiries, providing accurate product information and resolving issues with a focus on customer satisfaction.