XueCheng

Shop manager
Female23 y/oSales representative/Sales Administration/Back Office/Sales Operations/Marketing/Event Planning/Copywriter/Consulting hotline customer service/After-sales customer service/Pre-sales customer service/Telephone customer service/Network/Online Customer Service/Administrative Specialist/Assistant/Executive Front Desk/Reception/Secretary/Assistant/File ManagementLive in ChangshaNationality China
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Summary

Self - Evaluation I have a cheerful personality and strong self - discipline. I possess good teamwork and communication skills. I have rich experience in telemarketing operations, customer service, and retail, and can efficiently organize team activities. I have a solid foundation in writing, can proficiently operate office software (I have a Computer Rank Examination Level 2 Certificate), and have strong copywriting writing and editing abilities.

Work experience

  • Shop manager

    a Lolita clothing store
    2020.09-2024.12(4 years)
    - Goal: Promote the store through online platforms to enhance brand awareness and sales. - Implementation: - Account building and traffic attraction: Publicized on platforms such as The red book and Weibo Super Topic, highlighted the cost - p erformance advantage of products, and attracted customers' attention and purchases through activities like fan lucky draws and giveawa ys. - Procurement and price negotiation: Searched for high - quality sources of goods on multiple platforms, reached long - term cooper ation with suppliers, purchased raw materials such as bead chains, fabrics, and silk threads, processed and made clothes and accessorie s. The average purchase unit price was 5% lower than the market price, and the single - piece profit margin increased by 4.6%. - Operations and after - sales service: Took high - quality clothing display pictures to optimize the customer experience. Won the trus t of customers with sincere service. There were more than 300 transactions in total, with a total turnover of over 60,000 yuan. The cust omer satisfaction rate was 100%, and the proportion of repeat customers was 48%. - Achievements: Through precise marketing strategies and high - quality customer service, the number of store fans increased significa ntly, exceeding 2,500 in total, with a daily average page view of 5,000+. The customer satisfaction was extremely high.
  • Chinese Teacher

    Junior High School
    2024.09-2024.11(3 months)
    -Goal: Improve teaching quality and promote the all - round development of students. - Implementation: - Assisted the head teacher in managing daily class affairs, maintaining class discipline, and promoting a good class atmosphere. - Recorded teaching observations and evaluations: In the initial stage of the internship, observed and evaluated the classes of backbone teachers from multiple disciplines, summarized teaching highlights, and participated in group discussions. - Lesson plan design and practice: Accurately analyzed the knowledge points of the texts, scientifically arranged the teaching process, a nd received the evaluation of "full of useful knowledge" from students and high recognition from the supervisor. - Activity planning and organization: Participated in planning class meetings, fun competitions, school - level sports meetings and other activities. Led the whole class to win the title of "Sports Pioneer". - Achievements: Through scientific teaching design and effective class management, the students' learning interest and the overall perf ormance of the class were significantly improved. Work Experience

Educational experience

  • Hunan University of Arts and Science

    Chinese language and literature
    2019.09-2024.06(5 years)
    Majored in Chinese Language and Literature. During the school years, the main courses included Linguistics, Foreign Literature, Modern and Contemporary Literature, etc. The academic performance ranked among the top 30% in the major, with an average GPA of 3.45.

Languages

English
Skilled

Certificates

CET - 4: 569 points CET - 6: 505 points High School Chinese Teacher Qualification Certificate Third Prize in the "Word Master" Competition Third Prize at the University - level of the National College Students' Writing Competition

Skills

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