Led the development and implementation of a scalable whole genome sequencing workflow for Singapore’s National Precision Medicine Initiative (SG100K), achieving a first-pass yield of 99.4% and securing multimillion-dollar revenue over a 3-year period. Engaged and hosted diverse stakeholders—including executive leaders, key opinion leaders (KOLs), and government officials—to communicate product impact, gather market insights, and showcase innovative solutions aligned with strategic goals. Developed deep expertise in end-to-end workflow design, integrating software and robotic automation to enhance scalability, ensure process consistency, minimize human error, and reduce manual touchpoints. Partnered with sales and support teams to build product positioning, sales enablement resources, and customer success strategies, driving a 300% increase in customer accounts (from 5 to 20) over 5 years and expanding market presence in the region.

Delivered multiple software releases using Scrum methodology, collaborating closely with developers and testers to ensure high-quality products that meet user requirements. Partnered with product managers, UX designers, and technical writers to coordinate timely launches, providing clear release information to help customers understand new features and their impact. Developed and integrated a streamlined software product lifecycle framework to align an acquired product with internal processes, ensuring smoother cross-team collaboration and operational efficiency.

Developed expertise in hardware testing using CPM and environmental chamber tests to ensure instrument robustness and reliable performance under various operating conditions. Initiated the setup of a newly acquired 3D printer, creating a user training program, booking system, and troubleshooting guide to support team adoption and effective utilization.

Designed and implemented a cross-training program to upskill technicians, enabling them to perform operations confidently and effectively; managed daily instrument status updates to meet supply chain targets. Proactively troubleshot operational issues in collaboration with subject matter experts and technicians, delivered detailed findings reports, and coordinated with the quality team to ensure compliance with all requirements prior to shipment.