Work experience

• Medical Assistant

  New Horizon Familly Health Services

  2024.09-2024.12

  (4 months)

  Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained client medical history, medication information, symptoms, and allergies. Sanitized, restocked, and organized exam rooms and medical equipment. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Performed medical records management, including filing, organizing and scanning documents. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Collected and documented patient medical information such as blood pressure and weight. Prepared lab specimens for diagnostic evaluation. Completed EKGs and other tests based on patient presentation in office.
• Medical Assistant

  International Community Health Services

  2023.06-2024.07

  (a year)

  Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained client medical history, medication information, symptoms, and allergies. Sanitized, restocked, and organized exam rooms and medical equipment. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Performed medical records management, including filing, organizing and scanning documents. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Collected and documented patient medical information such as blood pressure and weight. Oriented and trained new staff on proper procedures and policies. Prepared lab specimens for diagnostic evaluation. Explained procedures to patients to reduce anxieties and increase patient cooperation. Completed EKGs and other tests based on patient presentation in office. Obtained and documented patient medical history, vital signs and current complaints at intake.
• Tea Barista

  Happy Lemon

  2022.04-2023.05

  (a year)

  Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Followed exact recipes for mixing and preparing beverage and food items. Promoted additional items with beverages, increasing store sales. Listened carefully to customer requests and created personalized, delicious beverages, which improved sales. Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily. Sanitized equipment and wiped down counters and tables to prevent spread of germs. Learned special recipe items and seasonal offerings to best meet customer needs. Passionate about learning and committed to continual improvement. Minimized spoilage with proper use of first-in-first-out stock procedures.
• Clerk

  Chow Tai Fook Jewellery, Hong Kong

  2018.12-2020.07

  (2 years)

  Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment. Reviewed files, records and other documents to obtain information to respond to requests. Completed data entry tasks with accuracy and efficiency. Sorted documents and maintained organized filing process. Verified accuracy of data entered into system to produce error-free reports. Communicated with supervisors and colleagues to process data quickly and resolve discrepancies. Corrected data entry errors to prevent duplication or data degradation. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports. Checked for accuracy by verifying data and records.
• Barista

  McCafe

  2018.04-2018.12

  (9 months)

  Controlled line and crowd with quick, efficient service. Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Cleaned counters, machines, utensils, and seating areas daily. Listened carefully to customer requests and created personalized, delicious beverages, which improved sales. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment. Maintained regular and consistent attendance and punctuality. Made and served brand-specific café beverages with focus on speed, quality and consistency. Promoted additional items with beverages, increasing store sales. Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins. Followed exact recipes for mixing and preparing beverage and food items. Prepared specialty drinks such as cappuccinos, lattes and mochas. Packaged bagels, muffins and other food items for customer purchase. Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily. Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Kitchen Staff Member

  Bafang Dumplings, Hong Kong

  2017.07-2017.09

  (3 months)

  Maintained stock levels of cups, lids, straws, and condiments throughout shift. Opened, poured and served hot and cold beverages to customers to complement food and dining experience. Provided guests with information about menu items, specials and promotions to provide quality service. Maintained clean and organized restaurant to comply with hygiene and health regulations. Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays. Monitored food and beverage supplies, assisting with restocking when needed. Assisted with bussing tables and cleaning up spills. Processed payments for orders and provided customers with change. Delivered exceptional guest experiences through attentive service and quick response to issues. Checked dining area supplies of linens, wrapped silverware, and replenished low stock. Answered customer questions about food and beverage items and assisted with menu selections. Assisted customers with carry-out service. Greeted customers and provided menus upon arrival to dining room. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Made food according to standard recipes with requested changes for customer satisfaction. Maintained clean, trash-free workspaces to maximize productivity and safety. Followed proper handling and sanitation procedures to comply with food safety standards and protocols. Labeled and stored all food items correctly and checked expiration dates routinely. Operated kitchen equipment in accordance with manufacturer instructions. Monitored food temperature, discarding items not stored correctly. Prepared dumplings, soup and other specialty items according to customer specifications. Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies. Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Cashier

  McDonald's

  2016.07-2016.08

  (2 months)

  Addressed customer needs and made product recommendations to increase sales. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Restocked and organized merchandise in front lanes. Helped customers complete purchases, locate items, and join reward programs. Welcomed customers and helped determine their needs. Greeted customers entering store and responded promptly to customer needs. Assisted customers with returns, refunds and resolving transaction issues. Handled cash with high accuracy and took care to check bills for fraud. Responded promptly to requests for assistance, spills and customer inquiries. Maintained current knowledge of store promotions and highlighted sales to customers. Worked with floor team and managers to meet wide range of customer needs. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Floor Staff Member

  Cafe De Coral, Hong Kong

  2015.07-2015.08

  (2 months)

  Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Greeted customers, helped locate merchandise, and suggested suitable options. Created inviting environment for customers by maintaining store organization and cleanliness. Prioritized helping customers over completing other routine tasks in store. Set positive tone for entire dining experience as first point of contact for incoming guests. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Inspected dishes and utensils for cleanliness. Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Educational experience

• Cascadia Community College

  Design

  2020.09-2022.04

  (2 years)

  I started from basic English skills classes to basic design classes, then switched to study in the Seattle Central Community College Medical Assistant Program.
• Seattle Central Community College

  Medical Assistant Program

  2020.09-2022.04

  (2 years)

  Medical Assistant Program graduated
• Aberdeen Baptist Lui Ming Choi College

  Biology

  2011.09-2018.07

  (7 years)

  High school graudated

Languages

Certificates