English/Portuguese Translator (Uncertified) Multifaceted Translation Professional:Proficient in translation, proofreading, editing, and text correction across diverse domains, including marketing, advertising, science, law, and the arts. Exceptional Quality Assurance:Consistently delivered top-tier translations, maintaining unwavering precision and consistency to meet or exceed client expectations. Client-Centric Relations:Cultivated and managed strong client relationships while consistently providing exceptional customer service.

Dynamic Hospitality Intern: Critical experience to attain a pivotal role in a curricular internship, providing invaluable support to hotel and hospitality clients across diverse projects. Hotel Launch Specialist: Actively contributed to the successful launch of boutique, rural, and urban hotels, ensuring a seamless opening experience for guests. Strategic Vendor and Artist Liaison: Fostered and managed productive relationships with suppliers and local artists, enhancing event experiences and optimizing resource allocation. Media and Promotion Coordinator: Spearheaded media outreach efforts and orchestrated compelling social media campaigns, driving visibility and engagement for hospitality venues. Address Av. Álvaro Pais,, 12D - Entrecampos, 1600-007, Lisbon, Portugal

Telecommunications Support Specialist:Expertly delivered Tier 1 technical support to telecommunications customers, offering prompt solutions and enhancing their experience. Mobile Device Solutions Expert:Assisted customers in resolving mobile device issues and efficiently managed warranty claims, ensuring seamless operations and customer satisfaction. Technical Troubleshooter:Skillfully identified and escalated complex technical issues to Tier 2 support, ensuring timely resolution and a positive customer journey. Dedicated to Customer Delight:Committed to achieving and maintaining high levels of customer satisfaction by resolving issues swiftly and effectively.

EMEA Region: Provided expert technical assistance to customers in the EMEA region, offering comprehensive solutions and addressing inquiries related to action cameras. Product Expertise Maven: Acquired in-depth knowledge of product functionality and usage, becoming a trusted resource for customers and colleagues. Continuous Learning Advocate: Actively engaged in ongoing training to stay abreast of product enhancements, ensuring the delivery of the latest and most effective solutions to customers. Dedicated to Exceptional Service:Committed to delivering a superior customer experience by providing top-notch customer service, resulting in consistently positive interactions and customer satisfaction.

Global IT Technical Support Specialist: Delivered comprehensive IT technical support to customers in both the EMEA and APAC regions, ensuring a seamless and efficient technology experience. Proactive Issue Resolution Expert: Proficiently diagnosed and resolved a wide array of software and networking issues, providing rapid solutions that minimized disruptions. Effective Collaborator with Local IT Teams: Actively collaborated with local IT teams to address and resolve escalated cases, fostering a cooperative and efficient problem-solving approach. Efficient Ticket Management:Demonstrated excellent organizational skills by issuing service tickets for local IT service when required, ensuring timely and prioritized support for end-users.

Exceptional Communication Proficiency: Cultivated outstanding communication skills through direct interaction with diverse customers, ensuring a consistently positive and engaging customer experience. Thrived in High-Pressure Environment: Excelled in a dynamic, fast-paced, and high-pressure environment, mastering the art of task prioritization to meet customer needs promptly and effectively. Instrumental contribution to Store Efficiency: Played a pivotal role in optimizing the seamless operation of a bustling Starbucks location, where the ability to adapt, coordinate, and maintain a smoothly functioning team was key to success. Address Avenida da Liberdade 224, 1250-148, Lisbon, Portugal

Exemplary Customer Service Specialist: Delivered highly personalized customer service through diverse communication channels, tailoring interactions to meet individual needs. Empathetic and Assertive Customer Care: Skillfully demonstrated a balance of sensitivity and assertiveness in addressing customer inquiries, fostering positive interactions, and resolving issues effectively. Informative Problem-Solver:Provided customers with clear information and expert guidance, consistently working towards swift and satisfactory issue resolution.

Specializing in cultural and heritage tourism, learning how to manage and promote tourism experiences related to history, culture, and local traditions. Gained skills in preserving cultural heritage, enhancing visitor experiences, and contributing to sustainable tourism practices.

Vocational Training Centre for the Food Sector

Focused on the practical application of foreign languages in business and professional settings. Gained proficiency in English, Portuguese, German, and Spanish, with an introduction to Mandarin. Developed strong communication and intercultural skills, with an emphasis on translation, negotiation, and understanding international business practices. Prepared for roles in diverse industries by learning to navigate language barriers and cross-cultural dynamics.