Work experience

• Head Cook

  Freysnes Restaurant

  2021.01-2023.01

  (2 years)

  Responsible for preparing and cooking typical Icelandic food for patrons and managing inventory. As a head cook, I also had the liberty of having my owninputs on the recipes
• Line Cook

  Hotel Skaftafell

  2018.01-2020.01

  (2 years)

  Responsible for prepping ingredients and meals according to the chefs instructions, ensuring the quality standards were met.
• Investigations Manager

  Amazon TRMS

  2017.01-2018.01

  (a year)

  Responsible for leading a team ofinvestigatiorn Specialists. The team mission consisted of checking the transactions made by buyers, in order to determine their legitimacy. Main duties and responsibilities included performance management of individuals, development of the team, ensuring that the SLA's were met delivering the best customer experience.
• Team Leader

  IBM Client Innovation Center

  2016.01-2017.01

  (a year)

  Responsible for leading a team of customer service representatives in order to deliver high standard service levels to 10 different corporatc clients. Also responsible for administrative tasks, such as cost control and staff planning
• Customer Service Representative

  IBM Client Innovation Center

  2014.01-2016.01

  (2 years)

  Responsible for processing customer requests and problems through handling calls and emails. Additional tasks included being the backup teamleader, quality coach, BRUNO DUARTE JOB EXPERIENCE
• Warehouse Operator

  Cidacel, SA(Foz

  2011.01-2014.01

  (3 years)

  Product packaging and storage
• Customer Care Operator

  PT Comunicacoes

  2008.01-2011.01

  (3 years)

  Customer service tasks, such as, complaints management, front office resolution of billing and payment problems, promoting new services and products and help-desk.
• Forest Fire Watchguard

  Direccao-Geral de Recursos Florestais/G.N.R.

  2004.01-2007.01

  (3 years)

  Detecting and preventing forest fires from a strategically placed watchtower. This professional activity only took place on summer season

Educational experience

• Faculdade de Letras da Universidade de Coimbra

  Languages (English/Portuguese)

  2006.09-2011.05

  (5 years)

  Translation degree

Languages