Provided exceptional customer service in a high-stakes environment, ensuring smooth gameplay, customer experience, and compliance with regulations while maintaining high accuracy in managing large cash transactions. Rewarded and commended by 5 Supervisors and 1 Shift Manager for great performance in customer service and communication.

Conducted integration, system, user acceptance, regression, and API testing, ensuring high-quality software release. Documented, commented on code, reported, and assisted in debugging errors/faults per user stories and modules using JIRA. Increased detection rate of bugs per weekly sprint by 20% through bug management and ranking severity/priority of bugs. Instructed co-interns and established the standard Agile procedures in software testing life cycles for the QA team. Assisted in identifying and researching complex technical challenges of the project.

Collaborated on 3 projects (Health Care, Real Estate, Job Board) and teams alongside Software Engineers, QAs, UI/UX Designers, and Project Managers using the Agile SDLC for web and mobile application development. Authored and executed 100+ test cases from test plans correlating with user stories, managed bug life cycles, and performed configuration management of tests using Azure DevOps. Documented and addressed 75% of identified bugs by utilizing black-box and experience-based testing techniques. Ensured quality of products and detected high-severity bugs through various testing levels and techniques. Played a pivotal role in deployment planning and post-deployment verification testing. Actively contributed to Reviews, Sprint Planning/Runs, and Scrum Meetings for project success.