1. Facilitate the HR operation services delivery from on-boarding till off-boarding, and handle employees’ inquiries as the first contact of GC HR Team;2. Handle the compensation & benefits daily processing and annual renewal, including social insurance, PHF, group pension, medical insurance and physical check, etc.;3. Responsible for company organization structure change, new legal entity set-up and employee transfer to fit for the business development purpose, maintain the company organizational chart to reflect timely updates;4. Apply and renew Work Permit & Visa, Hukou, China Permanent Residence, BJ Working & Residence Permit for employees;5. As HR data owner to maintain HR systems and master files, prepare HR Dashboard Report, Headcount Management Report and Regulatory Reports;6. Responsible for personnel files management and completed personnel file archiving of recent years;7. Facilitate the new hire onboarding orientation delivery and training decks update, support the general skills training sessions and workshops launching;8. Support HR programs and initiatives launching, including Annual Talent Review, Service Year Recognition, International Women’s Day, Employee Appreciation Day, Employee Wellness & Fitness Class, Diversity & Inclusion Events, etc.;9. As HR operations process owner to maintain HR templates and SOP, ensuring delivery of services in accordance with KPI and continuously driving process improvement for service excellence.Projects:1. Support the full-cycle implementation of regulatory reporting system and submit monthly HR reports for CBIRC’s review and regulation;2. Support the transition from SAP HR system to SAP SuccessFactors system, and go-live of Global HR Electric Documentation System to improve HR process automation, standardization and digitalization;3. Handle the full-cycle launching and communication of the HR Recruitment and Employment Personal Information Protection Policy to comply with PIPL laws and regulations.

Responsibilities & Achievements： 1. Responsible for high volumes of employee full life-cycle operation, including on-boarding, contract renew, internal transfer and termination, handling 60+ cases per month for all local & expat employees of BMW Group China legal entities; 2. Responsible for employee daily support, covering social insurance, housing fund & flexible benefit enrollment, payroll data preparation, new hire onboarding orientation delivery and other HR operational activities;3. As the first contact of HR Services to answer employees’ inquiries via hotline and email to provide advisory service to employees, 200+ calls received per month with SLA target achieved (Satisfaction Rating: 4.6/5);4. Maintain HR SAP system with high accuracy achieved (98% above), successfully detected & corrected massive system errors and avoided wrong system notices delivered to hundreds of employees;5. Responsible for personnel file administration as P-File process owner to ensure both hardcopy & softcopy files are well organized, successfully cleared piles of historical employee files and completed personnel file archiving for recent five years. Projects：1. As HR topic owner to launch HR E-Contract & E-Chop Project, implementing electric contract signing for BMW China employment process;2. Support HR Portal Re-launch Project, review HR policies and redesign the new HR Portal to provide clear guidance and better user experience to all employees;3. Support BMW HR Services promotion video and poster design to improve HR Services Branding.

Responsibilities & Achievements：1. As certified internal trainer to deliver 20+ one-week onboarding training sessions per year for 1000+ local & foreign new hires in Northeast Asia Region, training content covering Corporate Culture & History, Business Structure & Model, Corporate Compensation & Benefits, Code of Conduct & Compliance, etc. with superior 95% satisfaction rate achieved;2. Collaborate with HR L&D Team and external trainers to support training session delivery, covering soft skills training, young talent development program and global leadership development program, skilled at training design and implementation;3. Prepare regular reports to review training operation performance with global HR team, defined standard training operation process and launched continuous improvement initiatives based on training feedback analysis.Projects：1. Responsible for Service Year Award Delivery Program, delivered service year awards to 1000+ employees per year with 100% accuracy achieved, and improved the program process for higher efficiency and better user experience; 2. Design and deliver bilingual HR services promotion videos to improve HR Services branding, covering Onboarding Training, C&B, Payroll and Global Assignment topics; 3. Support yearly campus hire recruiting program including phone interview, online Q&A and campus talent scout events; 4. As certified internal auditor to launch internal audit for HR Shared Service and implement corrective actions to comply with the compliance requirements.Awards:Global Recognition for HR Services Promotion Video Project