Online English product development, including curriculum, lesson planning, class activities, etc.

Monitor education and service team’s daily working procedure and result to ensure high service quality;Ensure effective scheduling of classes, extra-curricular activities and events;Assess academic staff’s performance and provide constructive feedback together with developmental plans；Cooperate with sales team to achieve center sales target；Work closely with Center Director and other supervisors to ensure inter-departmental co-operation and effective communication.

Work with internal and external professionals to offer Education Resources and Services (ERS) team with academic solutions, including offering product trainings and teaching demos to key accounts. 
Work with ERS team on new product/service development and promotion. 
Help improve the students life through OUP product/services. 
Write, edit and deliver promotional and pedagogical talks for presenters and consultants to deliver, in order to improve the quality and quantity of OUP brand, products and services. 
Control the quality and provide support to customers using OUP products and services, which is not limited to enquiry handling, product briefings, lesson demonstration and class observation on teachers’ performance with professional input.

Academic: Provide  a  highly  engaging  and  effective  premium  learning  experience by using  realia,  print  materials,  technology  and  supplemental  materials.Custom Service: Establish and maintain Parent Care communication regarding learner’s progress by means ongoing communication during performances, phone calls and Parent-Trainer Conferences and etc. Establish a good relationship with learners and parents.Sales and Marketing: Deliver and plan variety of English Learning related events, such as Demos, marketing and center/ out-of-center events, Parent Seminars, product presentations and etc.Team Work: Through  the  delivery  of  guest  service  excellence  and  measurable  academic  results and  support  of  the  sales  process,  ensure  that  Center  performance  goals  are  met  through  new  learner  enrollment  and  existing  learner  renewal.Work closely with the Sales and Operations Teams on a daily basis to ensure smooth center operationAchievements:Monthly parent seminars on How to Practice English at Home, Build Reading Habit, Recommendations of English Books for Young Learners and etc. All presentations are planed and created by my self and well received by parents. Organizer of online English Reading Club, encourage and motivate parents and kids reading English books. Provide reading resource and learning method based on children’s English level and age. Zero complaint of class quality and service, assist other departments handle complaint.Average renew rate of 50%, highest renew rate is 80%.

Management: 1) Planning and scheduling classes, center events and parties. Arrange Study Advisors’ working schedule and assign classes accordingly. 2) Observe SA/FT classes and provide feedback.Training section and skill segments for team members. Interviewing SA candidates. 3) Join monthly center meetings. Review center sales targets and set up monthly target and action plan. 4) Assist Service Manager to build a strong service team and create an exciting center atmosphere.Teaching and Service:1) Follow up new enrolled students— introduce the company history, study method and etc. 2) Speaking Center Teaching: Check students’ study habit and progress on daily basis. Answering the questions and interviewing students after they finished a level. 3) Class delivery and planning—English Corners, Social Club and etc.Reports and Communication:1) Hold weekly meeting. Reporting students’ data and reviewing KPI in the meeting. 2) Report students’ study issues and discuss solutions. Handling complaints.Generating internal: Work closely with Sales department to hit center sales target.Achievements:Completed an Introduction To English (Zero Level) Tutorial with SA team. Made Online Resource Manual, improved working efficiency.Joined national wide Halloween Party/Activity Planning Competition, won the 1st Prize for center.Average Level Completed benchmark is 56%, the months I in charged were 58.1%, 60.6% and 62.5%.Chosen as Shining Star for 3 times, invited to New Staff Orientation and shared experiences.

Teaching: Assist Foreign Trainers with classroom management on an as-needed basis. Provide translation support or local cultural knowledge in order to effectively manage the classes.Study Follow Up: Regularly contacting parents by telephone, report cards and arrange Parent-Trainer Conferences, keep them informed as to their child’s learning progress and behavior. Give recommendations to parents regarding how to help their child’s English learning at home. Report and others: Attend weekly meetings with the LLD to communicate all pertinent learners. Work closely with sales team and operation team.