Work experience

• Lead Contracts Administrator

  Fairlead

  2021.06-Current

  (5 years)

  • Assist in the administration of all customer orders and contracts, preparation of contract proposal provision reviews, and specification and requirement negotiations with customers and partners. Assigned to complex projects with limited management oversight. Gains exposure to more complex tasks within the job function • Work independently as a specialist on contractually complex technical and business matters, routinely expected to assume a team lead role for contract staff. Train and develop Contract Administrators to assume more complex contract activity. Provide informed, relevant support on contractual issues impacting the organization Coordinate communications and interactions with legal, finance, purchasing, and operational teams for resolutions of contract issues and processes. • Review and prepare all routine agreements to include nondisclosure, teaming, consulting, and other contractual agreements for Contract Manager’s approval. • Analyze significant and or unique contract requirements, special provisions, and terms and conditions to ensure compliance with appropriate laws, regulations, and organizational policies • New laws, regulations, and contract trends for potential impact on organizational goals and objectives • Review complex, non-routine solicitations of moderate risk to the organization and prepare responses for proposals, and bids, and complete any required Representations and Certifications. • Prepare, track, and assist with the negotiation of cost proposals and delivery orders related to Government or commercial customer contracts and orders • Lead the CA-I, CA-II and CA-III staff members in: Preparing and maintaining tracking tools for project and billing milestones, Preparing, submitting, and tracking to collection invoices for all contract deliverables, as well as ensuring projects are properly closed out. Maintaining project reporting tools tracking Condition Found Reports (CFRs), Test & Inspection (T&I) schedule status, and other technical and project status information provided to customers, and Maintaining all customer required registration information. • Assist in the identification, development, and implementation of new contract policies and practices internally.
• Technical Writer

  Antech Systems Chesapeake, VA

  2020.03-2020.08

  (6 months)

  Work with internal teams to obtain an in-depth understanding of the documentation requirements and the software for which documentation will be developed. Gather information to support documentation development through interviews, on-and off-line research, and software usage. Translate complex technical concepts for nontechnical audiences. Maintain configuration control and accountability for documents. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Write easy-to-understand user interface text. Write/Review daily, monthly, or annual maintenance cards for military equipment.
• Secretary

  Grandview C4 School District

  2014.08-2019.11

  (5 years)

  Managed multi-line phone system for the entire school district. Completed check- in process for all guests coming into the district office. Complete requests for graduation verifications and transcript requests for former students. Manage volunteer initiative that allows approved members of the community to read to students at the elementary level. Manage district office meeting room calendar.
• Front Office Associate II

  Cox Health Family Medicine

  2014.02-2014.08

  (7 months)

  Complete daily office tasks such as filing, telephone coverage, appointment scheduling, and patient registration. Provide exceptional service and/or care to all patients, customers, and team members. Respond to patient/physician inquiries or direct questions to appropriate personnel Update provider availability in scheduling system Direct patients, sales representatives, and office visitors. Verify the accuracy of patient personal and insurance information at check-in. Collect co-payments.
• Service Representative/Receptionist

  Partners Financial Federal Credit Union of Richmond va

  2012.03-2012.09

  (7 months)

  Credit Union As a member service representative, I provided customer service for members desiring to: cash/deposit checks, open new accounts, withdraw funds, invest in Certificates of Deposit, and acted as a direct point of contact to offer a host of other products and financial services. Within six months of employment, I was appointed as the new secretary for the entire credit union; I answer, monitor, and delegate calls when necessary. I act as administrative support to member service representatives, loan officers, and upper management.
• Public Safety Officer

  Kingsmill Police Department

  2011.05-2012.03

  (a year)

  Documented guests and resident information into extensive computer database for the purpose of maintaining records of individuals present on the private property Make record of the license plate and time of entry of all incoming vehicles Confirmed permissible entry of incoming guests; advised unauthorized visitors of property policy and reason for denied entry Acted as police dispatcher: log pertinent information into database: events, times, and locations of police officers on property; report incidents, emergency, and non-emergency, to officers via radio Maintain a positive attitude while greeting incoming guests to provide great customer service.
• Telephone Representative/Training Assistant

  NCO Group

  2009.08-2011.02

  (2 years)

  Provided superior customer care/technical services to T-Mobile customers using smart-phone devices (i.e.made by Blackberry, Palm, HTC); In between helping clients, I researched products and took note of their unique key features Strived to exceed weekly performance criteria based on the requirements of company policy and a structured grading scale to provide consistent/accurate information to clients Took invested interest in the company marketing objectives to drive increased sales and customer retention Asked to join the training department within one and a half years of employment
• Facility Attendant

  Aquatics & Fitness Center (Gym)

  2006.12-2007.09

  (10 months)

  Responsible for verifying proper identification for member-only entry into the facility. Involved in developing/maintaining a positive rapport between the company and the University of Virginia community, to which services are extended. Utilized multi-lined phone system connected to various departments within the facility to maintain unity among co- workers; this communication supported routine equipment maintenance and scheduled fitness classes Recorded and organized precise telephone messages Properly filed accident reports involving facility users

Educational experience

• Southeast Missouri State University

  Social Science

  2016.01-2017.05

  (a year)

  BA
• University of Virginia

  Spanish

  2006.09-2009.05

  (3 years)

  BA

Languages