•Chose and implemented school curricula, in line with university and student requirements and needs.•Designed and developed undergraduate studies courses in Academic Writing (English for Academic Purpose). •Designed and developed postgraduate studies courses in Legal English and Public Speaking. •Continuously assessed student learning and classroom instruction and made changes as needed to improve student understanding and satisfaction.•Maintained database of student records and drafted reports outlining curricula implementations.•Ensured client (university) satisfaction by understanding student and university needs, analysing student feedback, student retention, graduation rates, and satisfactory student progress and other compliance and organisational metrics and goals.•Provided quality student services by ensuring proper and timely orientation, providing academic support to enable student academic success, and advising and documenting students on academic issues.

•Delivered quality education by managing academic resources, ensuring proper instruction and delivery of curriculum materials, managing the learning environment, and facilitating the use of the EF academic partnerships learning methods and materials. •Establishing and maintaining strong partnerships with partner universities by organizing joint events at each campus in the form of seminars, conferences, forums, and competitions. •Coordinating academic and administrative operations by overseeing the teams; schedules, tasks and performance in order to get optimal results. •Designing and delivering induction sessions and ongoing training for academic and support staff through a series of informative workshops targeting specific areas of improvement or subsets of skills.•Conducting ongoing assessment of teachers and staff, providing personalized feedback and leading appraisals sessions. •Overseeing the quality of courses delivered: course curriculum and syllabus design, materials and content development.

•Led and managed the 5-teacher academic team by training, mentoring, developing, and evaluating faculty and staff.•Developed best practices for teachers to maintain consistent teaching standards and goals. •Increased staff retention in the academic team, increasing average teacher tenure from 12 months (average per department) to 30 months.•Delivered quality education by managing academic resources, ensuring proper instruction and delivery of curriculum materials, managing the learning environment, and facilitating the use of the EF academic partnerships learning methods and materials. •Conducted assessment activities for undergraduate and postgraduate students in accordance with university guidelines.•Cultivated strategic partnerships with administrators and faculty.•Ensured client (university) satisfaction by understanding student and university needs, analysing student feedback, student retention, staff retention, graduation rates, and satisfactory student progress and other compliance and organisational metrics and goals.•Prepared and submitted annual reports of activities and courses completed, and related proposals and initiatives for the upcoming academic year. •Organised teaching timetables, updated payroll records and answered employee questions about payments.

•Led and managed the 10-teacher academic team by training, mentoring, developing, and evaluating faculty and staff as well as facilitating resource scheduling and utilisation.•Developed and coached academic staff in the achievement of goals and professional objectives. •Developed best practices for teachers to maintain consistent teaching standards. •Delivered quality education by managing academic resources, ensuring proper instruction and delivery of curriculum materials, managing the learning environment, and facilitating the use of the EF academic partnerships learning methods and materials. •Ensured client (university) satisfaction by understanding student and university needs, analysing student feedback, student retention, staff retention, graduation rates, and satisfactory student progress and other compliance and organisational metrics and goals.•Increased staff retention in the academic team, increasing average teacher tenure from 12 months (average per department) to 24 months.•Organised teaching timetable, updated payroll records and answered employee questions about payments.

•Led and managed a small academic team of two English Instructors by developing best practices for teachers to maintain consistent teaching standards and goals. •Chose and implemented school curricula, in line with university and student requirements and needs.•Mentored teachers on proper procedures for implementing and teaching approved curricula.•Continuously assessed student learning and classroom instruction and made changes as needed to improve student understanding and satisfaction.•Maintained database of student records and drafted reports outlining curricula implementations.•Monitored classroom teaching, student achievement, and goal attainments.

•Developed, improved, and implemented curriculum and lesson plans in accordance with university requirements. •Trained and provided support to 8 teachers from the academic team to increase individual performance and set realistic improvement goals through skills workshops and individual feedback sessions. •Established and maintained effective working relationships with professional colleagues and other teachers to develop cross curricular links and creative approaches to learning.•Prepared appropriate documentation and reports on programs and on student progress.•Assisted management with all operational needs.

•Planned and delivered lessons and activities based on ESL curriculum and methodologies. •Employed a variety of instructional techniques and strategies to meet different aptitudes and interests of students.•Developed a 16-week Content and Language Integrated Learning University course on Intercultural Communication which focused on improving students comprehension, critical thinking and language skills by completing high-level reading assignments and delivering analyses in a seminar style lesson. Students were assessed with both written and oral tasks. •Maintain accurate records of all assessments and feedback of all students.•Participated in meetings with professional colleagues and university staff in respect of the duties and responsibilities of the post.

•Provided expert knowledge of AllSaints products and styling ensembles.•Delivered excellent customer service providing friendly and professional advice to customer inquiries. •Coordinated store display in line with brand guidelines and strategy.•Worked closely with the management team to keep track of KPIs, increase sales and achieve commercial goals.•Gained an in-depth understanding of the companys organisation, products, image and target market.

•Planned, coordinated, and revised organisational materials for the First edition of the J-Style photo-book for the 2014 Hyper Japan London. •Worked with a team of 8 photographers to create content for the different sections of the publication. •Developed content for the print publication, including writing articles and captions. •Edited all materials submitted, including image editing and organising the final layout.

•Planned lessons and activities based on ESL curriculum and methodologies.•Delivered beginner English classes to nursery and reception students (Early Years Education) before moving on to focus on Primary and Secondary school. •Taught Elementary and Lower Intermediate English speaking courses catering to Primary school students. •Planned and delivered tailored Business English lessons to Adult Learners. •Delivered training for English Proficiency Exams for Writing and Listening skills to Year 11 and 12 students, with more than 70% of students improving their their band scores by at least 1 bracket. •Developed a specialist Content and Language Integrated Learning course on the topic of Cultures around the World, assuming responsibility for all aspects from design, promotion, demonstration to implementation. The course was targeted to Year 10-12 students who possessed a minimum of Intermediate English Language skills and who wanted to improve their oral abilities and presentation skills. The course was offered on as a trial to prospective students and the Language school, with 80% of students attending the demonstration class signing up for the 16-week course. By the end of my contract, two 20-student classes had been opened with the course becoming a staple at the school branch. •Assessed and maintained an accurate record of the students’ performances. •Created improvements action plans for students and discussed their performance and progress with parents through regular teacher-parent meetings. •Participated in promotional events, exhibitions and community outreach activities for targeted student populations.•Promoted student recruitment programs through networking with local school and community groups.

Handled a high volume of calls and walk-in visits from clientsOrganised meetings, video-conferences and business travels Maintained and updated social network pagesDealt with customer complaints and helped manage incidents