100% The candidate has relevant customer-facing experience as a Technical Support Engineer at Informatica and matches 4/4 requirements. They are based in Redwood City (SF Bay Area), possess recent graduation qualifications, and work for a software development company. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. The candidate has been a Technical Support Engineer at Informatica for almost 3 years, which is a role typically involving multichannel support across mediums like phone, email, and chat. 2, Graduate within recent 3 years. The candidate graduated with a Bachelor's degree in January 2022, which is within the recent 3-year time frame. 3, Located in San Francisco Bay Area, USA. The candidate resides in Redwood City, California, which is part of the San Francisco Bay Area. 4, Work for software development company. The candidate is working at Informatica, a company specializing in software development and data integration.